Manager, Technology Services Manager

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role requires the selected candidate to be located near the Columbus, Ohio office. This position specifically leads the 2nd-shift (3:00 p.m.–11:30 p.m.) Workload Automation (Batch) support team, and because of the 2nd-shift schedule, this role offers the flexibility to work from home.

Workload Automation manages Nationwide’s enterprise workflow scheduling platform, supporting more than 72 million batch executions annually through the Stonebranch UAC scheduling tool. Operating 24/7/365, the team plays a vital role in enabling many of Nationwide’s most critical workflows, ensuring the organization is consistently prepared to operate and serve its customers each day.

This leadership opportunity is suited for a high‑performing individual who is passionate about leading a highly engaged team. In this role, you will oversee a critical 2nd shift operation that supports essential enterprise workflows. You will serve as a key contributor, driving operational excellence and ensuring the stability and reliability of business‑critical processes.

• A strong interest in developing or advancing within a leadership role, with a focus on coaching and mentoring, combined with solid technical problem‑solving skills.
• A broad understanding of enterprise technologies across multiple domains.
• Effective stakeholder management capabilities, with the ability to influence and collaborate across both business and technology teams.
• Knowledge of core management disciplines, including financial oversight, operational health, risk and compliance (IRM), and people leadership.
• Experience with planning, prioritization, and decision‑making, with the ability to align technology initiatives to business outcomes.

As a Technology Services Manager, you’ll own end‑to‑end service life cycle and delivery and lead staff involved in the support of these services. This includes defining, managing, and delivering services in support of technology capabilities as well as responding and driving continuous service improvement of customer experiences. You will lead the relationship and collaboration with individuals across many internal professional roles, as well as third‑party vendors.

You will also provide end‑to‑end service experience which requires maintaining the current state, measuring delivery expectations and satisfactions and driving maturity.

• Lead a team that is accountable for driving key performance indicators through efficient services management, expense management and increasing the value of Nationwide Technology Services.
• Develop the team’s knowledge and understanding of business domains, industry trends and services.
• Lead the team providing services that support infrastructure, software, websites and applications.
• Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Lead alignment with best practices (Community of Practice, industry, etc.).
• Assign and allocate staffing, in partnership with the Technology Service Executive, based on capacity and demand and to meet required service levels and support.
• Lead all activities associated with defining, developing, measuring, managing and maturing services and continuous improvement recommendations.
• Lead a team that coordinates and facilitates ITSM and applicable processes.
• Oversee a team that plans, coordinates and implements enterprise activities in production and non‑production environments.
• Lead a team that is accountable for services lifecycle including…