Virtual Subrogation Team Manager - Arbitration

Salary Range:

$63,500 - $90,000

The Subrogation Team Manager - Arbitration is responsible for leading a team of Arbitration Specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results.
* This is a remote work opportunity.
* RESPONSIBILITIES

* Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).

* Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.

* Mentor team of specialists, answering daily emails and questions from the floor.

REQUIREMENTS

* Five years of relevant Subrogation and/or Insurance experience is required.

* Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.

* Excellent verbal, written and organizational skills are required.

PREFERRED

* Auto insurance experience strongly preferred.

* Arbitration experience preferred.

* Previous supervisory experience strongly preferred.

* Working experience with Arbitration Forums products E-Subro Hub, Total Recovery Solution (TRS) is preferred.

* Associate degree preferred.

* Adjuster license preferred.

* Proficiency with Microsoft office applications and windows systems are preferred.

REQUIREMENTS

* Five years of relevant Subrogation and/or Insurance experience is required.

* Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.

* Excellent verbal, written and organizational skills are required.