Child Support Call Center Manager

Position: CHILD SUPPORT CALL CENTER MANAGER
Job

Requisition

BPIS: 08486

Opening Date: 05/20/2026

Closing Date: 06/04/2026

Agency:

Department of Healthcare and Family Services

Class

Title:

PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option:
General Administration/Business Marketing/Labor/Personnel

Bilingual Option:
None

Salary:
Anticipated starting salary $8281 a month;
Full range $8281 - $10,500 a month

Job Type: Salaried

Category:
Full Time

County:
Sangamon

Number of Vacancies : 1

Bargaining Unit Code:
None

Merit Comp Code:
Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview:

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a highly qualified and motivated individual to join our Administration team in the role of Child Support Call Center Manager. The ideal candidate will have knowledge, skill, and mental development equivalent to four years of college, four years of progressively responsible administrative experience, and the ability to travel.

Excellent communication, organizational, and analytical skills are a must for this position to be successful in developing working relationships with internal and external stakeholders, developing, and implementing policies, and serving as a full line supervisor in a call center environment. This position requires extensive knowledge of state and federal policy as it relates to child support, experience utilizing Microsoft Office programs, and accounting knowledge.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

* Monday-Friday work schedule

* Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)

* Health, Life, Vision, and Dental Insurance

* Pension Plan

* Paid Parental Leave

* Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)

* Employees earn (12) paid Sick Days annually.

* New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.

* Employees earn (3) paid Personal Days annually.
* (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services.

The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

HFS is an equal opportunity employer.

Essential Functions

* Serves as the Child Support Call Center Manager by planning, directing and evaluating the statewide Customer Service Call Center for the Child Support Services (CSS) program

* Serves as full line supervisor

* Evaluates and reviews Customer Service Call Center functions and performance standards through established program goals and objectives

* Implements and directs management studies

* Develops and maintains cooperative working relationships with other…