Mobile Technician Leader

Overview

Company Cox Automotive - USA

Job Family Group Vehicle Operations

Job Profile Manager, Truck Maintenance - Non-DOT

Management Level Manager - People Leader

Work Arrangement Flexible Work Option. Remote work possible but you must live in the specified city, state, or region.

Travel Yes, 50% of the time

Work Shift Day

Compensation Base salary in the range of $89,400.00 - $. Base salary may vary within the anticipated base pay range based on location and candidate qualifications. Position may be eligible for additional compensation that may include an incentive program.

Equal Opportunity EOE, including disability/vets

Cox Fleet keeps your fleet moving. Cox Fleet is one of the largest fleet maintenance companies in the country. We operate 500+ mobile trucks and 20+ shops. We provide preventative maintenance excellence with proprietary technology tailored to each customer’s needs. We are growing and seek motivated individuals to join our team.

• Lead a team of 15+ technicians; provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and training or safety records to analyze team productivity and implement improvements.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing.
• Monitor operations to ensure compliance with administrative and DOT policies, safety rules, and applicable regulations; ensure work meets organizational standards.
• Onboard technicians, including equipment/tools provisioning, new hire documentation, and system access.
• Conduct safety audits and Quality Control Inspections (QCIs) and safety audits.
• Assist in development and adherence to a monthly budget.
• Coordinate with market team to set goals and strategies for productivity improvements.
• Collaborate with dispatch and sales to ensure technicians have full daily schedules.
• Delegate work to technicians and coordinate with internal teams for unscheduled repair calls.
• Participate in regular safety meetings to reinforce safety culture; implement safety processes and monitor adherence.
• Provide guidance on technical, systems-, or process-related topics to management and subordinates.
• Collaborate with customers to meet vehicle maintenance requirements; serve as liaison between Cox Fleet technicians and customers.
• Drive change initiatives affecting technicians, including process improvements and technology adoption while maintaining engagement and productivity.
• Provide standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, and tools across technicians.
• Interview, select, and train new technicians.
• Work across Cox Fleet organizations to resolve items related to the technician role (HR, Parts/Procurement, Fleet Management, IT, etc.).
• Operate a company-issued vehicle for travel to technicians and customer locations.
• May perform some technician duties such as preventive maintenance or parts repairs as needed to model best practices.
• Perform other duties and responsibilities as assigned.

• Bachelor’s degree in a related discipline and 6 years’ related experience; alternative combinations are acceptable (e.g., Master’s degree with 4 years’ experience; Ph.D. with 1 year; or 10 years’ related experience).
• 1+ year of experience in management or a lead role.
• Safe driver with 3-year MVR review; valid state driver’s license.
• Skills in coaching, mentoring, teaching, disciplining, and handling difficult conversations.
• Knowledge of the mobile work environment, maintenance practices, and processes for mobile maintenance.
• Ability to coordinate multiple group efforts and act with urgency.
• Required Competencies:
  
  Ethics & Values, Action Oriented, Technician Focus, Customer Focus, Change Leadership, Systems, Functional/Technical Skills, Listening, Interpersonal Savvy, Problem Solving.

• Drug testing: pre-employment drug test may be…