Operations Delivery Manager-Retiree Health Solutions

About the Role

The Delivery Manager oversees enterprise delivery operations, ensuring performance meets or exceeds contractual standards and operational metrics in Retiree Health Solutions. They are responsible for delivering timely, high-quality work to plan sponsors and participants in Medicare.

• Overseeing project planning, scheduling, capacity management, work delegation, and progress tracking to ensure deliverables are met timely and accurately.
• Identifying and pursuing process improvements that will lead to year-over-year efficiencies within the operational workload.
• Acting as the escalated point of contact for clients, carriers, third parties, and internal support teams involved in ongoing operations.
• Managing written and verbal communications, leading meetings, and facilitating discussions both internally and externally.
• Adapting effectively to changing environments and priorities while communicating proficiently with internal teams, clients, carriers, and third parties in a virtual setting.
• Serving as backup to Operations Director and sole operations representation on cross‑functional calls and projects.
• Delivering coaching, development, and overall people management for the aligned team. Ensuring all required performance conversations are completed timely and accurately using the tools and resources made available to managers at Alight.
• Maximizing team efficiency by utilizing resources effectively, while providing coaching and training to address performance gaps and enhance skills.

• Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes.
• Be proficient in time management, meeting deadlines, people management, Medicare and benefits regulations, critical thinking, and root cause analysis.
• Be skilled in prioritizing tasks and meeting deadlines.
• Display effective communication with clarity and detail through written, verbal, and presentation skills.
• Demonstrate ability to leverage problem solving/critical thinking skills. Using data to accurately identify and communicate the cause and impact of an issue, determine necessary steps to resolve the issue, and address its symptoms.
• Have ability to ensure accuracy of work and adherence to data security best practices.
• Demonstrate an understanding of the complete business models, their processes, and the respective process owners around Retiree Health Solutions and associated process owners.
• Be proficient in Microsoft Office tools, including Excel, Outlook, PowerPoint, Teams, and Word.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

We consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and has been named a Top 100 Company for Remote Jobs for five years in a row.

Minimum: 85,000.00 USD

Maximum: 95,000.00 USD

We offer programs and plans for a healthy mind, body, wallet, and life. Options include a variety of health coverage options, wellbeing and support programs, retirement plans, vacation and sick leave, maternity, paternity and adoption leave, continuing education and training as well as several voluntary benefit options.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other…