Community Association Manager Team Leader

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Work from home up to 2 days/week after initial training
• Flexible work from home options available

PMI Northeast Atlanta is a leading community association management and real estate services company that is part of one of the nation's largest property management franchise companies.

We're looking for a people‑first leader who knows community association management and enjoys helping others succeed. As a CAM Team Leader, you’ll support and guide a team of Community Managers—helping them stay organized, confident, compliant, and calm (even when things get messy). This role is part coach, part problem‑solver, and part steady presence when communities or boards need extra support. This is a working lead position so you will still have a partial portfolio of key and/or new clients to manage.

• Coach and mentor a team of 4–6 Community Managers
• Hold regular 1:1s focused on growth, clarity, and support
• Help CAMs navigate challenges, priorities, and board dynamics
• Step in when a situation needs leadership—not just advice

• Serve as the first escalation point for complex community or board issues
• Help resolve conflicts calmly and professionally
• Coach CAMs after escalations so they grow—not repeat issues

• Support CAMs in staying on top of meetings, elections, ACCs, reporting, and collections
• Reinforce company standards and best practices
• Catch issues early before they become emergencies

• Help CAMs stay organized and prepared
• Support consistent use of internal systems and tools (CINC, Freshdesk, etc.)
• Identify patterns and opportunities to improve workflows

• Model professionalism, kindness, and accountability
• Create a space where CAMs feel supported—yet still held to high standards
• Lead with clarity, empathy, and steady decision‑making

• Must have required GA Real Estate license (CAM or higher)
• 5 years in community association management (HOA/COA experience required)
• Prior leadership, mentoring, or team‑lead experience strongly preferred
• Strong communication skills and emotional intelligence
• Ability to stay calm and confident during conflict
• Organized, proactive, and solutions‑focused
• Comfortable coaching others and having honest conversations
• A genuine interest in helping people grow—not just "managing"

PMI Northeast Atlanta