Senior Manager, Online

Position

Purpose:

The Sr. Manager, Online Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will lead a team to analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion.

This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

• 40% Manage and mentor a top-performing team
• 20% Leverage customer information (external data, internal research, site behaviors, post transaction data) to identify the most significant opportunities to improve the customer experience across categories.
• 20% Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments, leveraging a deep understanding of key customer needs, including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction.
• 10% Lead team to optimize customer experience merchandising, taxonomy, purchase path (search and navigation), data content, SEO and post transaction results.
• 5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends.
• 5% Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope.

• Position reports to ONLINE DMM
• 5-7 Direct Reports

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• MBA
• 6 years management experience in an online business
• Strong numeric and advanced analytics aptitude
• Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
• Demonstrated ability to hire, develop and lead high performing teams
• Proven ability in driving an online business' performance
• Ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results
• High comfort level with working in an ambiguous, fast paced environment
• Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• 6 years

• Ability to solve complex problems
• Exceptional interpersonal, motivational, and communication skills (speaking, writing, presenting)
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• Ability to think both strategically and tactically with good attention to detail
• Demonstrated ability to manage multiple projects - prioritization, planning and task delegation

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.