Team Leader of Client Service
Lewisville, Denton County, Texas, 75029, USA
Listed on 2026-06-04
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Management
Operations Manager, Client Relationship Manager
CSC is seeking a Team Leader to lead a team of Customer Service Representatives who are responsible for providing great customer service, while ensuring quality, efficiency, and timeliness of annual report filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent.
A successful candidate in this position will be comfortable getting into the details of the day‑to‑day work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals.
- Create an inspiring team environment with an open communication culture
- Develop key performance indicators and set clear team goals
- Delegate tasks effectively and set deadlines
- Monitor team performance and conduct performance reviews
- Handle customer complaints and address escalations with customers
- Design and implement process and operational policies
- Full spectrum of employee management, development, and training
- Motivate team members to achieve objectives
- Discover training needs and providing coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Ensure the highest levels of productivity, service, and client satisfaction levels
- 5 years of leadership experience, preferably in customer service
- A proven history of successfully mentoring and developing employees
- In‑depth knowledge of developing and utilizing performance metrics
- Proficiency with MS Office, especially Excel
- Tremendous written and verbal communication skills
- Organizational and time management skills
- Excellent change management skills
- Strong analytical and problem‑solving skills
- Attention to detail
Candidates for this position must be eligible to work without sponsorship. Time on‑site or time zone may be necessary based on business need.
Benefits- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Job Identification 15532
- Job Category Client Services
- Posting Date 04/03/2026, 08:42 PM
- Job Schedule Full time
- Locations 4400 State Highway 121, Lewisville, TX, 75056, US
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