Head of FM; Campsfiled IRC

Job Title:

Head of Facilities Management

Location:

Campsfield Immigration Removal Centre

Reports to:

Centre Director / Head of FM (I&J)

Direct Reports: FM Supervisors & Helpdesk Co-Ordinators

• Provide strategic and operational oversight of integrated Facilities Management services (Hard & Soft) within a secure environment.
• Foster a culture of collaboration, inclusion and continuous improvement, ensuring a positive experience for all service users.
• Support, develop and retain a capable team while delivering services efficiently and within budget.
• Build effective working relationships with clients, colleagues and supply partners, making use of wider organisational expertise.

• Develop and maintain positive relationships with Home Office representatives, internal teams and supply partners.
• Support and guide service delivery teams, encouraging collaboration, accountability and development.
• Ensure all contract requirements and CDIs are consistently met, with a focus on quality and reliability.
• Contribute to the development and implementation of service plans, policies and procedures aligned to client needs.
• Identify opportunities for improvement, efficiency and innovation across services.
• Oversee FM operations, ensuring compliance with relevant legislation, standards and best practice.
• Monitor performance through data insights, KPIs and feedback, making adjustments where needed.
• Manage budgets responsibly to ensure cost‑effective service delivery.
• Plan and coordinate resources effectively to meet current and future needs.
• Act as a point of contact for escalated issues, supporting timely and appropriate resolution.
• Support audits and inspections, ensuring compliance and continuous improvement.
• Work collaboratively with the QHSE Manager and Senior Leadership Team to maintain a safe and secure environment.
• Follow all security procedures and protocols, reporting any concerns as required.

• Experience in Total FM (TFM), ideally within a custodial or secure environment.
• Background in building services maintenance, supported by a relevant engineering qualification.
• Health & Safety qualification: IOSH (essential), NEBOSH (desirable).
• Membership of a relevant professional body (e.g. IWFM, CMI, IOSH).
• Awareness of SFG
  20 maintenance standards.
• Experience across both Hard FM and Soft Services.
• Understanding of relevant legislation and industry standards.
• Experience supporting people management activities, including recruitment, development and employee relations.
• Strong communication, collaboration and problem‑solving skills.
• Ability to interpret data and identify trends.
• Experience managing budgets and resources.
• Able to organise and prioritise multiple tasks effectively.
• Comfortable using IT systems and FM platforms.