Regional Field Manager-AL,AR,LA,MS

Company Overview

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity‑backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.

The Regional Field Manager is responsible for delivering top‑notch customer service to clients, contractors, and property owners. The RFM oversees and manages the overall performance of contractors within the assigned territory of AL, AR, LA, and MS. This position is based out of a home office within the region and requires travel throughout the territory.

• Actively monitor contractor performance and conduct regular coaching to ensure SLAs are met and drive overall program compliance.
• Cultivate relationships with carrier clients and contractors while working to create strategies and methods for superior service.
• Facilitate prompt issue resolutions by mediating disputes between the property owner, client, and contractor, including conducting issue site visits as needed.
• Actively work with the Risk Management team to address workmanship and liability related matters presented by customers.
• Review contractor workload/performance to manage risk and limit financial exposure for Altimeter at both the contractor and market level.
• Perform progress site visits for all repair jobs $50K or more to confirm work completed and customer satisfaction.
• Review and approve interim payment requests for jobs of $50K or more.
• Proactively follow up on leads and opportunities assigned by the Business Development team.
• Manage contractor zip codes, trades, and carriers assigned to ensure maximum coverage for the network.
• Expand contractor base as needed, including locating, interviewing, and aiding their network experience.
• Assist other departments as needed such as Recruiting, Credentialing, Accounting, Lega/Risk, Restoration Review, and Mit Review teams.
• Conduct quarterly Calibration meetings with contractor base to review best practices and client expectations.
• Maintain an attitude that is results‑driven, activity‑oriented, and supportive of aggressive targets.
• Act as key contributor to the ACCESS Conference, as presenters, facilitators, and recruiters for sponsor ships.
• Discuss and demonstrate the full line of service offerings Altimeter can provide.
• Perform other duties as assigned.

• Ability to handle multiple tasks while prioritizing those of greatest importance.
• Conscientious about timeliness of assignments and quality of work product.
• Effective communication and relationship‑building skills.
• Results‑oriented with strategic and critical thinking.
• Flexibility to deal with constant changes in processes and procedures.
• Proactive and objective approach to problem‑solving with research skills.
• Data‑analysis skills to identify trends and patterns.
• Task‑oriented with effective time‑management and deadline orientation.
• Self‑motivated with a strong work ethic.
• Ability to serve multiple customers with competing interests while maintaining professionalism and objectivity.
• Regular and reliable attendance.

The role is based out of a home office with regular travel throughout the assigned territory to conduct required field work. Some travel may require an overnight stay.

• The ability to drive distances as needed to complete required field work.
• Regular use of multiple computer programs for administrative tasks.
• Listening to customer complaints and working toward resolution.
• Presenting information in public settings.

• Ability to travel as needed.

$60,000‑$70,000 BOE

• Must have BA/BS or equivalent work experience.
• Ability to work remotely and independently while remaining a member of the team.
• Must have computer proficiency and be comfortable with Microsoft Office.
• Ability to read and interpret documents such as procedure manuals.

• Property insurance/property claims adjusting experience preferred.
• Residential and/or commercial construction experience preferred.
• Claims management/estimating software systems a plus.