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Chief Operations Officer; Bank/Financial Services
Remote / Online - Candidates ideally in
Augusta, Richmond County, Georgia, 30910, USA
Listed on 2026-06-05
Augusta, Richmond County, Georgia, 30910, USA
Listing for:
NPAworldwide
Remote/Work from Home
position Listed on 2026-06-05
Job specializations:
-
Management
Operations Manager
Job Description & How to Apply Below
Chief Operations Officer
This is not a Remote/Work From Home opportunity.
Principal Responsibilities:
Strategic & Enterprise Leadership
- Owns the enterprise operations strategy, aligning people, processes, systems, and controls with the Bank's long-term strategic plan.
- Serves as a key member of the Executive Leadership Team, contributing to institution-wide planning, capital deployment priorities, risk posture decisions, and innovation initiatives.
- Translates high-level strategic objectives into executable operational roadmaps with measurable outcomes.
- Provides informed, data-driven operational insight to the CEO and Board, elevating operations from a support function to a strategic differentiator.
- Leads all core operational and administrative functions, ensuring seamless execution across deposit operations, loan operations, treasury support, core systems, payments, and related back-office disciplines.
- Establishes and enforces operating standards, service-level expectations, and performance benchmarks designed to improve productivity and reduce operational risk.
- Designs, documents, and continuously refines institutional policies, procedures, and internal controls in accordance with regulatory requirements and safety and soundness expectations.
- Identifies root causes of operational inefficiencies or breakdowns and implements durable, scalable solutions.
- Oversees the development and maintenance of procedural manuals, system documentation, and internal reference materials to ensure knowledge continuity and audit readiness.
- Ensures operational activities adhere to all applicable state and federal banking regulations, audit standards, and internal risk management frameworks.
- Partners closely with Compliance, Risk, Finance, and Internal Audit to maintain a strong control environment and exam-ready culture.
- Serves as primary management liaison to the Board of Directors and Audit Committee for operational matters, delivering transparent reporting on performance, risk metrics, and remediation initiatives.
- Collaborates with Information Technology leadership to align system architecture with operational strategy.
- Chairs or actively participates in the IT Steering Committee, prioritizing technology investments and ensuring disciplined project governance.
- Evaluates and approves operational technology enhancements, core upgrades, and vendor-supported solutions that improve automation, data integrity, cybersecurity posture, and client experience.
- Maintains a forward-looking view of industry trends, fintech partnerships, and digital transformation opportunities to preserve competitive relevance within the Bank's geographic footprint.
- Ensures optimal performance and reliability of data processing platforms and mission-critical technical services.
- Maintains executive-level relationships with key strategic vendors, ensuring accountability, performance standards, and cost discipline.
- Leads contract negotiations, service reviews, and ongoing vendor risk assessments to protect institutional interests.
- Drives measurable value from third-party partnerships through performance monitoring and structured review processes.
- Builds and develops a high-performing operations team capable of supporting growth and complexity.
- Identifies skill gaps and champions targeted training and leadership development initiatives.
- Sets the tone for professionalism, accountability, and collaboration, reinforcing the Bank's core values.
- Fosters a culture of operational excellence, continuous improvement, and employee engagement.
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