VP, Training and Operations

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company's brands:
Budget Blinds, The Tailored Closet, Premier Garage, Advanta Clean, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile, Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

A few of the Company's many accolades and awards include:

• Entrepreneur's Franchise 500
• Entrepreneur's Franchise 500 Best in Category
• Entrepreneur's Top Low-Cost Franchise
• Entrepreneur's Top New & Emerging Franchises
• Entrepreneur's Top Home-based Franchises
• Entrepreneur's Top 100 Global Franchises

You can learn more about Home Franchise Concepts on our Careers page.

About the Role

The Vice President, Operations Services and Training is a senior leadership role responsible for leading enterprise training strategy, enterprise-wide operational support services, experience center operations and national programs.

This role partners closely with brand leadership, franchisees, operations, HR, and other cross-functional stakeholders to align training, service models, and operational standards with business goals. This role does not directly oversee day-to-day field operations teams, but is responsible for building the enterprise systems, support models, training infrastructure, operational programs, and service frameworks that enable consistent execution across the franchise network and portfolio of brands.

The Vice President will drive franchisee performance, strengthen franchise support, promote continuous learning, and ensure training consistency across the system.

Key Responsibilities

Leadership and Strategy

• Lead, mentor, and develop a high-performing team to scale training, learning, and operational support functions across the organization.
• Drive the strategic vision for operations services and training, ensuring priorities align with business objectives, franchisee success, and customer experience goals.
• Foster a culture of continuous learning, innovation, accountability, and service excellence across both corporate and franchise operations.
• Promote a collaborative environment where team members are empowered to deliver strong results and continuous improvement.
• Serve as a senior leader in organizational planning, change management, and cross-functional business initiatives.
• Own the enterprise learning management system (LMS) strategy, including platform optimization, user experience, governance, and adoption across all brands.
• Lead enterprise-wide change management initiatives tied to operational transformation, training adoption, systems implementation, and evolving business priorities across franchise and corporate environments.
• Develop and manage departmental budgets, resource allocation strategies, and vendor relationships to support scalable training and enterprise initiatives.

Training and Program Development

• Oversee the development and execution of training content that aligns with brand objectives, operational standards, and franchisee needs.
• Lead training strategy and full lifecycle ownership of LMS solutions, including concept development, instructional design, implementation, delivery, and ongoing optimization for both franchisees and internal stakeholders.
• Design and develop comprehensive learning solutions using blended and technology-enabled formats, including web-based, instructor-led, virtual, on-the-job, and self-paced learning resources.
• Ensure training programs reflect best practices in instructional design, adult learning principles, and effective delivery methodologies.
• Facilitate or oversee virtual and in-person training sessions using interactive tools and technologies to maximize engagement and learning outcomes.
• Develop and implement metrics to measure the health, effectiveness and business impact of training programs, revising content and delivery approaches as needed.

Experience Center and Facility Operations

• Provide executive oversight for Experience Center operations, ensuring facilities operate safely, efficiently, and in accordance with brand, regulatory, and compliance standards.
• Establish and maintain operating procedures, service standards, and performance expectations for Experience Centers, with clear metrics for guest satisfaction, operational efficiency, and financial performance.
• Implement feedback mechanisms (guest feedback, operational audits, safety reviews) and use insights to drive continuous improvement in Experience Center performance and facility operations.
• Identify and implement systems and processes that improve facility management, scalability, and cost effectiveness.
• Provide oversight and ownership of business continuity program(s), ensuring alignment across functions, clear response protocols, risk mitigation strategies, and…