Director of Subcontractor Management

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Director of Subcontractor Management

Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:

• Health Insurance: Medical, dental, and vision coverage
• Financial Protection: Identity theft protection and voluntary life insurance
• Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
• Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
• Retirement Savings: 401(k) retirement plan with employer match
• Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
• Professional Development: Paid training opportunities and Education Assistance Program
• Referral Bonus: Earn up to $5,000 for referring new employees

Description:

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC.

Our Sales and Service footprint spans the Mid-West and East Coast.

The Director of Subcontractors provides strategic leadership and end-to-end oversight for all external partner engagements. This role is responsible for the entire subcontracting lifecycle—from vetting and price negotiation to project delivery and performance auditing.
This is a remote position that could be located anywhere within our customer footprint. We are hiring 1 person for this role.

The primary focus of this position is managing partners who provide Field Service Support (Maintenance & Break-Fix) and, most critically,
IST (Installation & Integration) services. You will ensure all partners align with Wittenbach Business Systems (WBS) quality standards, budgetary goals, and delivery timelines.

Key Responsibilities

• Strategic Lifecycle Management: Lead the vetting, onboarding, and contract negotiation for all subcontractors, ensuring competitive pricing and robust service level agreements (SLAs).
• IST & Service Delivery: Oversee the execution of Installation and Integration (IST) work—the core focus of this role—alongside ongoing field maintenance and break-fix services.
• Operational Integration: Seamlessly integrate subcontractor teams into WBS internal workflows, including communication protocols, dispatch systems, and monitoring tools.
• Accountability & Governance: Define clear roles, responsibilities, and assignments for external partners; conduct regular performance audits to ensure compliance and high-quality outcomes.
• Cross-Functional Leadership: Provide management oversight to ensure external labor meets the demands of both the Service and Sales departments, maintaining a unified standard of excellence.

Requirements

• Subcontractor Selection:
  • Identify and evaluate potential subcontractors based on their qualifications, experience, and financial stability.
  • Negotiate favorable terms and conditions for subcontracting agreements.
  • Conduct due diligence to mitigate risks and ensure compliance with company standards.
• Contract Management:
  • Review and manage subcontracting agreements to ensure they align with project or service requirements and company policies.
  • Monitor subcontractor performance against contractual obligations and address any discrepancies or issues.
  • Manage change orders, claims, and disputes related to subcontracting agreements.
• Performance & Operational Oversight:
  • KPI Framework & Metrics: Establish and refine Key Performance Indicators (KPIs) to rigorously track subcontractor progress, service quality, and contract compliance.
  • Field Audits & Quality Assurance: Conduct strategic site visits and inspections to assess workmanship firsthand, identifying performance gaps and implementing corrective action plans.
  • Service Level Management: Monitor and drive critical service metrics, including…