Store Improvement Specialist

Job Mission

As part of the Store Development team, the Store Improvement Specialist serves as an integral cross‑functional coordinator, playing a crucial role in managing snag processes for new store openings and existing upgrades, ensuring timely capture and resolution of snags to enhance operational efficiency.

You will develop strategies to reduce communication delays between contractors and retail teams while also coordinating with various departments to streamline procurement processes and facilitate seamless store openings.

• Snag and Improvement Management – Oversee snag processes for new store openings and existing store upgrades, develop and execute strategies to minimize back‑and‑forth communication with contractors and retail teams, ensure timely capture, follow‑up, and resolution of snags and improvement points.
• Operational Efficiency – Create analyses and proposals for store opening strategies, coordinate with relevant teams to implement opening strategies seamlessly, oversee improvement projects and coordinate with stakeholders.
• Procurement Process Facilitation – Act as the main point of contact between the procurement team and other departments, streamline and manage day‑to‑day procurement tasks, compile and disseminate procurement needs and updates via weekly emails and meetings to relevant stakeholders.
• Team Collaboration – Facilitate communication and coordination between the GC, retail team, and other stakeholders, lead regular meetings to address ongoing tasks, snags, and improvements, ensure alignment of all involved parties towards achieving operational goals.

• Snag Resolution Rate – Achieve a 90% snag resolution rate within the first two months of new store openings (measured as number of snags resolved divided by the total number of snags identified).
• Operational Efficiency – Reduce the time taken to complete store openings by 20% (measured as average time taken from store opening strategy initiation to completion).
• Procurement Process Efficiency – Decrease the procurement cycle time by 25% (measured as total procurement cycle time from requisition to delivery).
• Improvement Projects – Ensure 75% of projects are achieved on time (measured as percentage of installations completed on time divided by total installations planned).

• Relevant number of years of experience in Design, Architecture, Construction, or retail development roles with proven delivery experience.
• Advanced working knowledge of AutoCAD (creation and execution of drawings) and familiarity with the Adobe Creative Suite and Acrobat.
• Strong ability to interpret KPIs and diagnose store performance issues, combined with the ability to read and execute technical drawings.
• Capable of planning, coordinating, and delivering multiple store improvement initiatives end‑to‑end.
• Ability to effectively collaborate with store teams, contractors, and cross‑functional stakeholders, ensuring alignment and execution.
• Focus on delivering measurable improvements in store performance, efficiency, and customer experience.

• Discretionary bonus opportunity
• Discount on health insurance
• 8% holiday allowance
• Flexible working hours
• Pension scheme
• 25 days annual leave per year
• Up to €300 travel allowance each month
• Hybrid working / On‑site gym / Employee discount / Work from‑home allowance / Home working equipment / Sports subscription services
• Flexibility to work 20 days from anywhere each year
• Wellbeing and mental health benefit (24/7 employment assistance program & support)

New Balance is an equal opportunity employer and is committed to providing an inclusive work environment. All current and prospective associates are treated equally regardless of age, disability, race, religion, gender, sexual orientation, pregnancy, maternity, marriage, civil partnership, and gender reassignment.

Please let us know if you require any support or accommodations so we can make the appropriate adjustments.