Contents Project Manager

Benefits:

* 401(k) matching

* Company car

* Dental insurance

* Health insurance

* Training & development

* Vision insurance

Paul Davis Restoration of Northern Virginia is hiring a Contents Project Manager to lead our Contents Division from end to end. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers' most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships - and own every contents job from intake to invoice.

What You'll Do

Inspection & Scope Development

* Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items

* Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software

* Build the full scope of services before mobilization - staffing, projected hours, consumables, & preliminary cost summary

* Perform jobsite safety walk-throughs & hazard identification prior to deploying crews

Estimating

* Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval

* Apply each carrier's SLA requirements - documentation standards, contact time frames, & scheduling protocols

* Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal

Logistics, Fleet & Labor

* Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle

* Oversee the contents division's assigned vehicle fleet - assignments, usage logs, & basic maintenance reporting

* Recruit, schedule, train, & supervise temporary & permanent field labor

* On-call availability to support crews & customers for emergency contents response

Documentation, Compliance & Warehouse

* Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems

* Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice

* Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols

Customer & Carrier Communication

* Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job

* Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control

* Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close

* Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators

What You Bring (Requirements)

* 3+ years in property restoration, contents management, or related claims/estimating roles

* Xactimate estimating experience required (Symbility a plus);
Xactimate Level 1 certification preferred

* Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions

* Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks

* Clean Background & MVR

* Ability to work nights, weekends, & overtime as needed for emergency response

Highly Preferred

* IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)

* Prior hands-on experience writing contents-specific estimates

* Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)

Systems You'll Use

Xactimate & Symbility (estimating);
Encircle (field documentation);
Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/One Drive. Training is provided on our specific tools.

Schedule & Conditions

* Standard schedule Monday-Friday, 7:30 AM-5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays

* Hybrid role combining field job sites, warehouse, & remote coordination

* Physical demands include extended standing, walking, bending, & kneeling; frequent lifting of 5-40 lbs & occasional assisted lifting of 40+ lbs

* Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided

We Offer

* Base salary, plus performance-based bonus & commission potential

* Company vehicle, fuel card, & company cell phone

* Company-sponsored certifications

* The backing of a trusted national brand with deep local roots & a team that genuinely supports one another

Flexible work from home options available.