CL Field Underwriting Director

Posted Wednesday, June 3, 2026 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

The Small Commercial Underwriting Director is an experienced leader that demonstrates mastery of financial acumen, strategy development, leadership, and execution. The Director is expected to have broad influence/impact and is able to create followership amongst field and senior leadership. This includes being a thought partner in analyzing trends and developing regional strategy, maintaining profitability of the book, implementing and executing projects, actions, and assisting with agency management.

The Director is able to attract, retain, engage, mentor and develop talent, including other managers.

• Expertly monitor the achievement of Small Commercial Lines results including growth, profit, quality, and service metrics leveraging data and analytics resource and reporting.
• Takes lead in developing underwriting strategy and clearly articulates and aligns this strategy to direct reports to show impact and results.
• Ensure workflows are followed appropriately and within established timelines; identify and recommend workflow enhancements to improve team results.
• Interact with leadership, fellow team members, field leadership, RE’s, RVP’s, SCSM’s to ensure responsibilities are being met.
• Collaborate with State Management and Home Office UW team regarding performance and strategy execution.
• Recommend enhancements and ideas for improvement to results where applicable, communicate, and implement within team.
• Participate in State Management, including playbook development, rate reviews and development of underwriting strategy.
• Plan and implement portfolio management projects/actions along with monitoring execution and success.
• Set underwriting goals and development plans aligned with business strategies and individual development needs; conduct annual performance reviews for direct reports based on these goals.
• Handle underwriting referrals from team within assigned authority level.
• Lead and participate in quality audits/file reviews including action plans monitoring work and development of team members.
• Manage underwriter performance on a consistent basis across direct reports including Team Leads and Managers.
• Lead team meetings and participate in other business unit or organizational meetings as directed.
• Work with AVP/VP on resource allocation needs and underwriter assignments.
• Consult with AVP/VP on employment, termination, and disciplinary action recommendations; execute agreed upon employee actions.
• Leadership responsibility for Affinity Programs.

• Attainment of Small CL unit growth, profit, business mix, agency management and service/responsiveness metrics.
• Development of team members as measured by quality reviews, service metrics and overall feedback from external customers such as agents, SCSMs, Field Leadership and Home Office staff.
• Participation on project teams and implementations focused on the broader improvement of the organization.
• Talent acquisition, development, and retention.

• Bachelor’s degree preferred and 8+ years of applicable new business or renewal underwriting experience including proven results in production, service, and quality metrics.
• Prior leadership experience required.
• Expert knowledge of Small Commercial strategies, products, and capabilities as well as demonstrates a familiarity of other Hanover franchise capabilities.
• Consultative resource to drive Small Commercial strategies across the enterprise.
• High-level proficiencies in underwriting execution and makes appropriate decisions within own underwriting authority and independently sets account strategy, occasionally partners with manager to set account strategy.
• Has the ability to create a consensus on accounts.
• Ability to consistently work independently.
• Seeks out, builds, fosters, and maintains productive relationships, builds internal network and uses…