CA Capital One • Richmond · Richmond

Position: CA Capital One •  Richmond · Richmond
# Work From Home - Principal Associate - Content Strategist, Structured Content Management at Capital One### Job summary

Richmond### Work model

Hybrid2 days agoJob description## Overview Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person when required, with at least 24 hours notice.
* 23060 (Richmond, VA)
* 23320 (Chesapeake, VA)
* 33634 (Tampa, FL)
* 89144 (Las Vegas, NV)
* 75024 (Plano, TX)
* 19801 (Wilmington, DE)
* 68521 (Lincoln, NE)
* 56301 (St. Cloud, MN)## Who we areWe're a team of content managers who work with operations, product, tech, and design teams to deliver content experiences that help our agents solve problems for millions of customers. We are passionate about crafting the performance-enabling, human-centered digital content experiences our global network of talented agents use every day to confidently know the best thing to say or do when helping our customers.##

Why we need youIt's an exciting time to join our team. We're on a content transformation journey - one that involves redesigning how we research, think about, create, present, and manage content. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences.## What you'll do### Write
* As a seasoned writer, you'll write simple, well-structured, easy-to-understand, human-centric content.
* Oversee and support the refactoring and migration of content to a new structured model, ensuring content is of high quality and adheres to content governance standards.
* Create content that is optimized for LLM consumption without sacrificing human user experience.### Influence
* Identify opportunities to improve content and content authoring experiences helping to shape and refine solutions.
* Support and lead the team in adopting new content structured principles and processes.### Deliver
* Manage multiple deliverables concurrently including delivery of content, content strategies, project plans, and other project-related collateral.
* Support the implementation of new content management technologies and practices into our existing operations model, ensuring a seamless and well-managed integration experience.
* Oversee content migration efforts supporting writers, reviewing content and ensuring well-managed content operations.
* Shape and lead initiatives to drive continuous improvement efforts related to our content and processes.
* Contribute to team efficiency by streamlining and creating team processes that enhance efficiency without compromising quality.### Partner
* Collaborate with colleagues across Capital One including:
Product, Tech, Servicing Strategy, Operations, and others to develop and implement content and content management solutions.
* Work closely with other team members and leaders to ensure the thoughtful and effective integration of new content products, processes, and principles for the Knowledge Management team and partner organizations.### Communicate
* As an enabler of transformational work, you will provide transparency into your work to ensure our team, our stakeholders, and our partner teams have a deep understanding of your work and the impact and value it is delivering.## Qualities you'll bring
* ** Content Practitioner:
** You're a content person. You have a passion for writing clearly, and concisely and demonstrating and sharing best practices with others.
* ** Communicator:
** You can communicate complex ideas clearly regardless of your audience. You can effectively share your ideas to inform and influence others.
* ** Strategic Thinker:
** You understand the big picture and how your work contributes to the objectives of the team, organization, and business.
* ** Innovator:
** You embrace new ways of thinking and working by experimenting responsibly with technologies such as AI.
* ** Do-er:
** You try new things and sometimes fail and learn from those failures.
* ** Passionate & Customer Focused:
** You're always advocating for the user's experience and building the most intuitive content experiences possible.
* ** Learner:
** You crave knowledge and staying up-to-date on the skills and approaches needed to finesse your craft.
* ** Team Player:
** You enjoy working and collaborating with diverse people and seeking different points-of-view.
* ** Leader:
** Although not a direct people leader, your expertise enables you to influence those around you while leading and guiding the work of others.## Basic Qualifications
* High School Diploma, GED, or equivalent certification
* At least 3 years of writing experience in content strategy, technical writing, or communications
* At least 3 years of experience leading cross-functional content projects##

Preferred Qualifications
* 4 years of structured content management…