Program Manager - Remote

Job Title

Program Manager I - Remote

R7371 Program Manager I - Remote (Open)

Arizona - Home Teleworkers

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable.

At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager I. Join us and support CSAA IG in achieving our goals.

The Program Manager I oversees and coordinates small to medium-complex programs, managing project timelines, budgets, and resources to ensure successful delivery. They receive assignments as objectives and determine resource allocation to meet schedules and goals, working on issues that require evaluating various factors, including current business trends. Serving as an advisor to subordinates for meeting schedules and resolving technical problems, the Program Manager I also coordinates activities within a section or department, taking responsibility for results such as costs, methods, and staffing.

This role demands a seasoned understanding of program management principles and the capability to handle multiple projects simultaneously.

• Ensure that all projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals.
• Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary.
• Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively.
• Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle.
• Establish and monitor key performance indicators (KPIs) to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met.
• Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications. Conduct regular quality reviews and audits.
• Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization.
• Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success.
• Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities.
• Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes.
• Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed.
• As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization.
• As applicable, partner closely with enterprise-wide portfolio management office to ensure overall alignment.
• Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness.

• Bachelor's degree in related area or an equivalent combination of education and experience
• PMP/PMI certification or equivalent experience as a program manager for 8+ years.
• 8+ years project management principles and methodologies obtained by assigning/coordinating mid-scale projects
• 7+ years Program/Project delivery experience
• Understanding of project management principles and methodologies (e.g., Agile, Waterfall).
• Experience with project management software and tools (Smartsheet, Project, Asana,…