Director, Global Operations

About MGT

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. With almost 1,200 employees, MGT impacts communities by managing and securing critical networks and solving complex problems to improve technology, operations, and economic performance.

• Title
  :
  Director, Global Operations
• FLSA Status
  :
  Exempt
• Employment Type
  :
  Full‑Time
• Location
  :
  Remote

• Drive global delivery performance by identifying gaps and implementing measurable improvements.
• Own the Build‑Operate‑Transfer (BOT) strategy, ensuring governance and knowledge transfer while transitioning to a captive model.
• Design and standardize global operating processes to ensure scalability and clarity.
• Manage vendor relationships, enforce SLAs, and ensure performance accountability.
• Lead stakeholder collaboration with Practice Groups, Operating Groups, and People & Culture.
• Develop dashboards, KPIs, and performance frameworks for executive decision‑making.
• Track financial metrics and ensure initiatives meet ROI targets.
• Operationalize global talent strategy for scalable hiring, onboarding, and delivery.
• Lead continuous improvement initiatives, including BOT optimization and captive capability build‑out.
• Create communications and training materials to enable model adoption.
• Support budgeting, forecasting, and financial controls, including billing validation.

• Bachelor’s degree in Business, Finance, or related field (advanced degree preferred).
• 10+ years of experience in global operations or a related leadership role.
• Proven experience with global delivery models and vendor management.
• Track record of designing and optimizing large‑scale operational processes.
• Strong ability to hold vendors accountable and manage SLAs.
• Advanced analytical skills and experience in dashboards, KPIs, and performance frameworks.
• High proficiency in Excel and PowerPoint with clear executive‑level insights.
• Experience in fast‑paced, high‑growth environments demanding multi‑priority management.
• Stakeholder leadership across Finance, HR, Legal, IT, and Operations.
• Excellent communication, including senior‑level presentations.
• Bias toward action and rapid execution.
• Experience driving transformation initiatives.
• Ability to operate across time zones in a global setting.
• Knowledge of AI‑enabled workflows, automation, or process reengineering is a plus.

MGT provides a flexible and remote work environment, commitments to equity, and opportunities to make a social impact. Competitive compensation includes:

• Flexible paid time off
• 5% 401(k) matching
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts

Full‑health Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short and long‑term disability coverage
• Income protection benefits

MGT Impact Solutions, LLC will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic or class protected by law.