Door & Gate Domination: Director of Account Management

About the Role

As Head of Client Success Management, you’ll be the leader driving our client retention, satisfaction, and growth. You’ll oversee a team of account managers, setting the standard for client communication, strategic support, and operational excellence.

You’ll be responsible for designing scalable processes, mentoring your team, and ensuring clients consistently see the value of our work. You’ll act as both a strategic advisor to clients and an internal champion for operational efficiency.

• Lead and mentor a team of account managers, ensuring they deliver best-in-class client experiences
• Develop and implement client success strategies to improve retention, satisfaction, and account growth
• Define KPIs for client success and track performance across accounts and the team

• Serve as an escalation point for key client issues, providing solutions and guidance
• Build long-term relationships with top-tier clients, ensuring trust and alignment with their business goals
• Oversee regular client reporting, translating complex marketing data into clear, actionable insights

• Standardize account management processes, SOPs, and workflows across the team
• Coordinate across internal teams (GBP, PPC, SEO, Meta, Website Development, and creative) to ensure timely, high-quality deliverables
• Identify opportunities for upsells, cross-sells, and new services by highlighting value and results
• Lead team meetings, performance reviews, and training sessions to ensure continuous growth
• Work closely with leadership to shape company-wide client strategies and growth initiatives

• 7+ years in account management or client success, agency experience strongly preferred
• Proven leadership experience managing a team of account managers
• Strong communicator — confident, articulate, and capable of presenting to clients and executives
• Highly organized, detail-oriented, and proactive problem solver
• Familiarity with digital marketing (PPC, SEO, content, Meta ads) — strategic understanding required, hands-on execution optional
• Experience with project management tools (Click Up, Asana, Trello, or similar)
• Ability to manage expectations, negotiate timelines, and handle escalations with professionalism
• Bonus: experience in the home services or contractor industry, CRM knowledge, or light marketing/creative background

• Full-time remote position
• Independent contractor role (handle your own taxes)
• Work from anywhere — full remote flexibility
• Supportive leadership culture with accountability and results focus
• Competitive salary based on experience and leadership impact
• Opportunity to shape and lead a growing client success team