Remote personal injury training supervisor

Remote personal injury training supervisor

We are seeking an experienced and motivated Personal Injury Trainer / Supervisor to join our growing team. In this role, you will be responsible for training, coaching, and overseeing a team of intake specialists and case managers handling personal injury matters. This is a key leadership position focused on improving team performance, ensuring quality client interactions, and maintaining operational efficiency.

• Train new hires on personal injury processes, case intake procedures, and client communication standards
• Develop and implement training materials, scripts, and performance guidelines
• Monitor team performance, calls, and case handling to ensure quality and compliance
• Provide ongoing coaching, feedback, and performance evaluations
• Identify areas for improvement and implement strategies to increase productivity and conversion rates
• Work closely with management to refine processes and optimize team efficiency
• Assist in onboarding and continuous development of team members

• 2+ years of experience in personal injury (intake, case management, or legal support)
• Previous experience in training, coaching, or supervising a team
• Strong understanding of personal injury workflows and client intake processes
• Excellent communication and leadership skills
  
  Ability to manage and motivate a remote team
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, performance-driven environment

• Experience working with U.S.
  
  -based law firms
• Familiarity with CRM/case management systems

• Fully remote position
• Competitive compensation based on experience
• Opportunity for growth within a rapidly expanding organization
• Collaborative and supportive team environment