Project Manager, Program ​/ Project Manager, Operations Manager

Description

The Project Manager plays a key role in guiding Laserfiche customers through successful implementation projects. This role focuses on building strong client partnerships, applying proven project management methodologies, and delivering high-quality outcomes across multiple concurrent engagements. If you enjoy leading complex initiatives, collaborating with diverse teams, and shaping best practices, this role offers a meaningful opportunity to make an impact.

Location:

• Hybrid:
  Three days per week (Tuesday, Wednesday and Thursday) in office in Long Beach, CA.
• Remote work from home on Mondays and Fridays.
• Willingness to travel up to 25%

About the Role - Key Responsibilities:

• Lead the pursuit of implementation services for assigned clients
• Implementation, scoping and estimating
• Build client relationships
• Manage project issues/risks and client expectations and escalate as needed
• Assist in pre-sales activities for implementation services
• Assist in building best practices and benchmarks from completed projects
• Understanding in Business processes and system architecture
• Requesting appropriate resource skills required for the projects
• Manage 3-5 clients at any given time

Project Planning

• Provide a framework for project planning, communications, reporting and contract management
• Establish documentation and procedural standards for Deliverable Materials
  Prepare the initial plan and assist the customer project manager to develop appropriate level of detail
• Work with the customer project manager to address and resolve deviations from the project plan
  Support the development of project strategies for testing, training and knowledge transfer

Project Management

• Administer the project change control procedure with the customer project manager
• Coordinate and manage the technical activities of all Laserfiche resources
• Manage progress against milestones / deliverables
• Establish issue management procedures and assist in managing project issues and risks with customer project manager
• Monitor and control Laserfiche project budget
• Establish and manage internal quality assurance process
• Work with the customer project manager to determine project team training requirements
• Develop and manage knowledge transfer strategy and plan
• Integrate with product development to address product related issues, performance tuning, etc.

Communication and Status Reporting

Conduct regularly scheduled project status meetings (Laserfiche and customer)
Prepare and submit status reports to the customer project manager
Develop materials and facilitate Gate reviews and Steering Committee meetings

About You - Essential Qualifications:

• Based in Long Beach, CA or nearby
• Bachelor's degree required
• 5+ years of project management experience
• Participated in multiple full lifecycle software implementations
• Independent thinking with keen problem-solving skills
• Ability to adapt to changing schedules and multiple work plans
• Excellent verbal, written and interpersonal skills
• Ability to learn new software quickly

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills and years of experience amongst other factors.

Salary range: $78,000 - $148,000

Perks & Benefits at a Glance

Generous time off:

• 15 Days of Vacation
• 3 Floating Holidays
• 2 Paid Volunteer Holidays
• 9 Paid Holidays
• Hybrid Work Environment
• Free Parking: covered and EV charging stations
• Various 401 (k) Investment Options and Generous Company Match
• HMO and PPO Medical Care Options (Employees are fully covered under HMO)

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

About Us:

Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes-from dynamic startups to Fortune 500 enterprises-to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.

Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.

With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration-making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.

Learn more about our team here.

Laserfiche complies with all Equal…