Assistant General Manager - Fitness Club

Position: Assistant General Manager - Fitness Club (Full Time)
Description

Description

Don't miss out on this rare opportunity to contribute to the acac Downtown club!

The Assistant General Manager (AGM) assists the Regional Manager (RM) in carrying out the core values, brand promises and Five
* Star service vision of acac Fitness & Wellness Centers. Together with the RM, the AGM is responsible for the successful operational and financial performance of the club.

The AGM helps bring to life a high performance culture that develops, empowers and recognizes great team members and delivers Five
* Star service and an immaculately clean club to members and guests. The AGM leads, mentors, and develops his/her team of direct reports, ensuring all facets of department operations meet acac standards. The AGM receives general supervision by the RM and must be able to effectively co-lead a high-end, resort-style, family-oriented athletic club with minimal direct supervision.

Responsibilities

* Serve as acting General Manager when the RM is out of the club.

* Hire, train and provide ongoing leadership to your team of direct reports.

* If there is a leadership vacancy on your team, fill in for the position until a replacement is hired and trained.

* Assist direct reports with hiring and training new team members as needed.

* Be a role model for the acac culture - ensure the club delivers on creating both an exceptional club experience for members and guests as well as an exceptional work experience for team members.

* Develop in-depth knowledge of your departments' operations and systems and a basic working knowledge of all other club departments' operations and systems.

* Ensure proper club coverage, supervision and payroll budget adherence in your departments, and ensure all direct reports properly and accurately complete and submit bi-weekly payroll information by assigned dates.

* Conduct ongoing coaching and quarterly performance reviews for your direct reports.

* Review Medallia survey comments daily and assist in responding to surveys on a timely basis.

* Assist the RM in building an annual operating budget, meeting deadlines and following company protocols.

* Review monthly financial reports. Take ownership of your department budgets and financial statements; coach direct reports on understanding their department financials.

* Have a working knowledge of CA, Paylocity, go Happy, Hub Spot, Happy Fox, Fitness BI, Campsite, and other software/platforms integral to club operations.

* Regularly walk the entire facility to take note of any facility cleanliness, repair, or maintenance issues and take action accordingly. Carry a radio and respond to MOD and safety code calls when needed.

* Approve or deny expense requests within your spending authority; ensure all purchasing follows company procedures.

* With the RM, ensure the club follows all safety, health and business laws and regulations. Ensure all team members are properly trained in safety and emergency protocols, and the acac Incident Reporting system is followed.

* With the RM, handle any escalated member service issues and human resources issues; reach out to the acac Home Office for assistance or guidance when needed.

* Take ownership of your personal growth and development; seek new challenges and learning opportunities.

* The above list is representative, not all-inclusive. This position will assist the RM and other Home Office VPs with a wide variety of tasks and projects. This position will be on the emergency call list with acac's security/fire/AED companies, along with the RM and Facilities Director.

Full Time Team Member Benefits include

* Paid Time Off

* Complementary Gym Membership for the entire family

* Medical, Dental & Vision plans

* Voluntary Life Insurance & Short-Term Disability coverage's

* Supplemental Accident &Critical Illness plans

* Employee Discount on Personal Training, Swim lessons, Cafe & Logo Shop Purchases, and more!

Requirements

Job Specific Knowledge

* Operations in high-end, resort-style, family-oriented facilities (club, hospitality or similar industries) is preferred

* Leadership and coaching skills

* Revenue generation and expense management skills

* Word and Excel proficiency

Experience

* Minimum four…