Senior Account Director; Digital, Pharma Agency

About the role

This position interfaces with the client and the client services team to provide strategic direction and support on client accounts. The Senior Account Director manages and leads the client services team to effectively execute the strategic direction for client projects. The Senior Account Director manages the client services team across single or multiple clients. This position works directly with the client to ensure goals and objectives are being met.

The Senior Account Director takes ownership of the campaign process from inception to completion. The role may also be responsible for supervising client services direct reports on a day to day basis.

• Independently maintain relationship with client to provide strategic support and direction
• Mentor, manage, and lead client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget
• Be the primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members
• Have a full understanding of the client's brand, therapeutic area and objectives
• Use independent judgment and discretion to act as a bridge between the client and brand/medical education strategy
• Supervise client services team members
• Manage day-to-day client service business to ensure projects are completed on time and within budget
• Anticipate client needs and make recommendations
• Simultaneously handle multiple projects and clients under pressure and tight deadlines
• Work with multiple departments to ensure overall quality control of projects, including providing meaningful input on employee performance and other agency issues
• Constantly communicate with all departments, providing necessary project updates
• Perform administrative tasks necessary to meet client deliverables
• Attend meetings to discuss client projects and give status updates
• Up to 25% travel
• Perform other duties as assigned

• 10+ years of agency account management experience, with at least 5 years of pharmaceutical advertising experience. Digital background required managing websites.
• BA/BS degree required
• Must possess a deep and thorough understanding of the pharma/healthcare advertising industry, including new product launches
• DAOR experience strongly preferred
• Experience leading digital marketing initiatives
• Strong digital omni-channel background
• Demonstrated effectiveness in managing multiple clients across an organization and agency partners
• Marketing acumen and demonstrated experience in leading an integrated agency team in brand planning, budget development, execution and measurement
• Demonstrated success at developing valued relationships with senior-level clients, and building relationships across all client levels
• Demonstrated success as strategic partner to clients
• Demonstrated presentation, verbal, written and communication skills
• Must demonstrate hands‑on proficiency in developing and delivering presentations in Power Point

$120,000 - $165,000 a year

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well‑being day, recognise 9 public holidays, along with gifted end‑of‑year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalised health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family‑planning journey. You can also benefit from continuous opportunities to professionally develop with on‑demand training, support, and global mobility opportunities across the business.