Remote Services Program Manager at Siemens Government Technologies

Services Program Manager (SPgM)

Siemens Government Technologies (SGT) is a dynamic and rapidly growing organization, and we are seeking a self-driven individual to complement our growing team.

As part of the SGT Services organization, the Services Program Manager (SPgM) leads a services program consisting of related services projects driving customer’s value realization and business outcomes.

The SPgM will lead and manage the set-up of the program and guide the delivery of the capabilities and realization of value.

The SPgM is responsible to manage the dependencies between projects, establish and publish clear priorities among projects and program activities, coordinate the projects effectively and establish the required program governance model.

The SPgM acts as the primary point of contact for the program and aligns Sales, Presales, Services Management, and the customer for the program.

As part of the Services team, the Services Program Manager will:

• Lead the program to achieve the program vision/strategy and to realize business outcomes and communicate strategic value of the program
• Together with Sales Account Management and Engagement Management, set and align stakeholder expectations
• Actively build business relationships with stakeholders
• Together with Services Management and other Program Managers, build, inspire, motivate, and develop an effective team
• Guide the customer through the process of value identification and planning
• Oversee the delivery to realize value from Digital Enterprise Solutions and guide the customer through adoption
• Identify and create additional customer value opportunities within and beyond the ongoing program
• Work with Sales and Services Management to initiate, review and agree to the appropriate program governance model with the customer and execute working closely with the customer
• Define and agree on the program roles and responsibilities with the customer
• Conduct stakeholder management through systematic identification, analysis and planning of actions to negotiate with and influence stakeholders
• Manage all contracts in the program and derive actions concerning risks, opportunities and contractual obligations with respect to the entire program
• Manage the dependencies and interfaces between projects, establish and publish clear priorities among projects and program activities and coordinate the projects effectively
• Proactively monitor the program’s overall progress, resolving issues and initiate corrective and preventive actions as appropriate
• Manage and resolve issues with all necessary internal and external partners, initiate additional activities and other management interventions wherever gaps in the program are identified or issues arise
• Enforce change management at the project level to ensure the dependencies of the change are reflected and understood on the program level
• Agree to targets with the program staff and delegate defined responsibilities and authority
• Actively seek and provide feedback from program and project team members, managers, and customers
• Work with Services Management and Procurement Management to manage business partners and subcontractors
• Ensure the projects in the program deliver to the approved budget and agreed upon bid margin
• Work with Services administration to ensure accurate billing and revenue recognition for the entire program
• Identifies and minimizes non-conformance costs across the program

• Bachelor’s degree in Engineering, Computer Science, Technology or equivalent years of experience in the Digital Industry or related field.
• Minimum ten (10) years in a program or project leadership position
• Working knowledge of the administrative functions of the Services business including project setup, contract structure, progress reporting, revenue recognition and billing
• Experience with US Federal Government projects, contracts, policies, and procedures
• Leadership skills and proven track record of managing multi-disciplinary teams, including Services delivery and Project Management
• Excellent analytical and problem-solving skills
• Excellent written and verbal communications with the ability to present complex issues to multi-level audiences of…