Remote Call Center Program Manager

Remote Program Manager

ITCON Services is a forward-thinking consulting firm delivering innovative technology and management solutions that help our federal clients achieve mission success. We pride ourselves on fostering a collaborative, high-performance environment where experienced professionals can make a meaningful impact.

We are currently seeking a Call Center Program Manager to lead and oversee a federal contract, serving as the primary point of contact for all contract-related matters. This is a high-visibility leadership role responsible for ensuring successful execution, delivery, and performance across all aspects of the program.

• Serve as the overall manager of the contract and primary point of contact for the client
• Lead the planning, execution, and delivery of all contract requirements
• Oversee financial management, including budgeting, forecasting, and cost control
• Manage and allocate staffing resources to ensure optimal team performance
• Provide leadership and direction to cross-functional teams and subcontractors
• Ensure compliance with contract requirements, federal regulations, and company standards
• Facilitate communication between stakeholders, leadership, and client representatives
• Resolve contract-related issues efficiently and professionally

• Proven experience managing large, complex federal contracts or programs
• Strong leadership skills with the ability to manage large, distributed teams
• Excellent oral and written communication skills
• Demonstrated ability to prioritize workloads and manage competing demands
• Strong organizational and problem-solving skills
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• 15+ years of experience in a senior management or program management role
• Must have experience working in a contact and/or call center environment
• High School Diploma or equivalent required
• U.S. Citizenship required
• Must be eligible to obtain a DHS Public Trust clearance and PIV card
• Must reside within the continental U.S., Alaska, Hawaii, or Puerto Rico
• Ability to work remotely

• Opportunity to lead mission-critical federal programs
• Collaborative and supportive team environment
• Competitive compensation and benefits
• 100% remote flexibility