Manager Business Operations

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility
-our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description
Manager Business Operations
Noida
The 'Manager Business Operations ' is part of GEBS . We work closely with our valued stakeholders, including customers, distributor partners, and country teams. We drive process optimization and enhancement to improve efficiency. We own and manage stakeholder and customer experience in every interaction. We operate in a fast-paced, structured RA environment. We reduce transactional efforts by implementing effective and efficient processes.

These processes help to expedite issue resolution.

Your Responsibilities:
Lead a team of Global Customer Care employees to ensure completion of work
Reduce customer efforts and enhance productivity via process improvements
Increase the process by using multiple CI & Lean Methodologies
Allow the ecosystem for potential automation
Collaboration within department, maintaining a information sharing process
Collaboration with other departments to resolve complicated issues
Provide timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (PADR) of the team reporting to this position.
Take the initiative to work with team to achieve business
Provide direction, assistance & collaborate with Team
Handle escalated customer issues and ensure timely resolution to these issues.
Plan and execute in simple, ways to achieve desired outcomes
Take responsibility for individual performance and aware of team performance goals
Collaboration with other departments to resolve complicated issues
Manage work flow and work schedules of the team
Supportive of team decisions and trusts others
Involved in multiple Projects and assisted Management in business operation
The Essentials
- You Will Have:

Full-time Bachelor's Degree mandatory.
Minimum 10 years of prior customer service experience, working in a fast paced, high volume business environment
Expertise with SAP - CRM, ERP, ECC
Strong knowledge of MS Office suite & other productivity applications
Strong active listening, written and verbal communication skills
Problem-Solving Skills, Critical Thinking Skills, Business Analysis Skills
Alternative Positioning and managing team
Analytical and conceptual expertise
We will prefer an MBA or similar professional qualification.
Rockwell Automation requires expertise in one or more of its business systems.
Working knowledge of web-based tools is preferred
CI & Lean certified
The Preferred - You Might Also Have:
Information Processing Capability (Factors of Complexity)
Drive the development of measurement and analytical methodologies
Plan, documentation, analysis and our requirements management techniques
Administrative and reporting abilities
Determine and lead processes which are best fit for Automation
Contribute to the company knowledge base and process improvements
Understand how to communicate difficult/sensitive information thoughtfully
Quality, on time delivery of agreed deliverables
Ownership, Issue diagnosis, Resolution & Next issue avoidance
Manage work flow and work schedules of the team and prioritising tasks
Collaboration with team members and partners
Own business and technical requirements
Clarify a shared desired future with others and inspiring them to achieve it
Attain results by feedback, Coaching and direction to team members
Quality checks and training plan creation for team
Advocacy & Alternate Positioning
Provide input and recommendations to the Department Head
Accepts Role Requirements
Willingness for business travel.
Capability of handling dynamic volume on real-time basis
Responsible for enforcement of project deadlines and schedules
Maintain high team morale
Take input from supervisor and accurately applies comments/feedback
Flexibility for working in different time zones, work from home following business requirement
Other responsibilities to be assigned by Immediate Manager
Important Performance Metrics
Continue globalisation of GEBS Operations
Ensure Process Transition is a low effort activity for our team members Process
Ensure Quality of transitioned/Sustaining existing processes
Reduce customer efforts and enhance productivity through process improvements
Identify and guides opportunities for Automation
Improve process maturity by partnering with in partners/country teams
Meet and drive respective operating/function Measurements
Enhance competency level in a…