Delivery Management Sr Director - REMOTE

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Payer Service Delivery (PSD), part of the Optum Advisory that provides Technology and Health Management services to payer clients, is seeking a Delivery Management Office (DMO) leader who will be the portfolio owner in charge of driving the work within PSD, maintaining the DMO processes, and financial oversight. The DMO owner is the point of contact for internal project, Change Request, and Enhancement prioritization and execution as well as the project/program management for new client and line of business onboarding.

The DMO leader is accountable for driving work across the PSD organization and in support of our clients while maintaining the organization’s financials. You will engage the matrixed teams in support of account objectives for efficient, quality, growth and client satisfaction. This includes engaging with the clinical, operations, technology teams, client, and vendors as well as other groups at the Optum level required to deliver our strategic objectives.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Build, nurture and grow, consultative relationships with key partners within the PSD organization, other Optum teams, clients, and vendors to define and drive the requested changes, enhancements, projects, and client/LOB onboarding
• Lead team members across the matrixed environment to develop approaches and processes that lead to that increase the value we provide and increase the impact Optum has on the client’s business
• Ensure service and delivery commitments to client are met
• Coordinate and influence delivery to enable effective operations for our clients and vendor teams related to PSD solutions. Work with the PSD, Internal, Vendor, and client teams to drive resolution to performance opportunities and issues
• Develop and present reporting of savings achievements, opportunities, and service level agreements
• Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores, delivery against client needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products
• Deliver exceptional customer Net Promotor Score (NPS) results

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 10+ years of experience in program delivery, portfolio management, and leadership
• 8+ years of experience working with stakeholder and business leaders to drive outcomes
• Experience in driving deep, productive relationships with external clients and vendors
• Demonstrated success building and evolving relationships with internal leadership and matrixed stakeholder teams
• History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talent
• High level understanding of payer's health management operations (Condition Management, Case Management, Utilization Management)
• Proven track record of success driving client success across highly complex and matrixed organizations
• Proven ability to define, maintain, and drive matrixed change request, enhancement, and project management processes
• Demonstrated track record of active collaboration, engagement, and oversight of portfolio management

* All employees working remotely will be required to adhere…