Project Manager, Program ​/ Project Manager, Operations Manager

Location

• Hybrid:
  Three days per week (Tuesday, Wednesday and Thursday) in office in Long Beach, CA.
• Remote work from home on Mondays and Fridays.
• Willingness to travel up to 25%

• Lead the pursuit of implementation services for assigned clients.
• Implementation, scoping and estimating.
• Build client relationships.
• Manage project issues/risks and client expectations and escalates as needed.
• Assist in pre‑sales activities for implementation services.
• Assist in building best practices and benchmarks from completed projects.
• Understand business processes and system architecture.
• Request appropriate resource skills for the projects.
• Manage 3‑5 clients at any given time.

• Provide a framework for project planning, communications, reporting and contract management.
• Establish documentation and procedural standards for deliverable materials.
• Prepare the initial plan and assist the customer project manager to develop an appropriate level of detail.
• Work with the customer project manager to address and resolve deviations from the project plan.
• Support the development of project strategies for testing, training and knowledge transfer.

• Administer the project change control procedure with the customer project manager.
• Coordinate and manage the technical activities of all Laserfiche resources.
• Manage progress against milestones / deliverables.
• Establish issue management procedures and assist in managing project issues and risks with the customer project manager.
• Monitor and control Laserfiche project budget.
• Establish and manage internal quality assurance process.
• Work with the customer project manager to determine project team training requirements.
• Develop and manage knowledge transfer strategy and plan.
• Integrate with product development to address product‑related issues, performance tuning, etc.

Conduct regularly scheduled project status meetings (Laserfiche and customer). Prepare and submit status reports to the customer project manager. Develop materials and facilitate Gate reviews and Steering Committee meetings.

• Based in Long Beach, CA or nearby.
• Bachelor's degree required.
• 5+ years of project management experience.
• Participated in multiple full lifecycle software implementations.
• Independent thinking with keen problem‑solving skills.
• Ability to adapt to changing schedules and multiple work plans.
• Excellent verbal, written and interpersonal skills.
• Ability to learn new software quickly.

$78,000 - $148,000

• 15 Days of Vacation
• 3 Floating Holidays
• 2 Paid Volunteer Holidays
• 9 Paid Holidays
• Hybrid Work Environment
• Free Parking:
  Covered and EV charging stations
• Various 401(k) Investment Options and Generous Company Match
• HMO and PPO Medical Care Options (Employees are fully covered under HMO)

Laserfiche complies with all Equal Opportunity and affirmative action regulations. Employment decisions are made without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, disability, marital status, veteran status, gender identity/expression, sexual orientation or any other protected characteristic, except as required by law. Laserfiche provides reasonable accommodations for applicants with disabilities upon request.