Delivery Supervisor

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a Delivery Supervisor, you will lead a team of associates to achieve operational excellence while ensuring high-quality service delivery. In this role, you’ll partner closely with internal leadership and external clients to drive performance, resolve challenges, and continuously improve processes. This is an opportunity to make a meaningful impact by enhancing efficiency, supporting team success, and delivering results in a fast-paced environment.

Key Responsibilities

• Lead and oversee the daily operations of a team handling complex business, technical support, and production functions.
• Supervise, coach, and develop a team of 20+ employees, providing ongoing feedback, performance monitoring, and support.
• Conduct quality assurance reviews and evaluate agent performance to ensure service standards are met.
• Manage all aspects of the employee lifecycle, including hiring, performance management, and terminations.
• Analyze escalations, identify trends, and implement solutions to prevent recurring issues.
• Collaborate closely with the Commonwealth of Kentucky to resolve operational challenges and deliver results.
• Uses multi-tasking to assist with issue resolution and ensures communication with the Commonwealth of Kentucky.
• Drive team performance across key metrics including quality, productivity, and efficiency, while fostering a positive and engaged team environment.
• Identify opportunities to improve processes and enhance operational effectiveness.
• Work independently within established procedures while applying sound judgment to solve problems.
• Ensure team goals are achieved through effective delegation, guidance, and accountability.
• Supports conflict resolution and manages client, people, task, and systems related issues.
• Monitors ongoing issues for reporting and trending issue resolution.

Qualifications

• 2+ years of supervisory or team leadership experience.
• Strong knowledge of Medicaid, including processes, systems, and industry practices.
• Ability to manage cross-functional collaboration and align teams toward shared goals.
• An an,alytical mindset with the ability to identify trends and solve complex problems.
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint).
• Strong communication, coaching, and leadership skills.
• Must be self-motivated to learn and understand complex business processes and utilize available resources in troubleshooting issues.
• Be highly adaptable to change.

Additional Requirements

• Must reside within a 50-mile radius of Frankfort, Kentucky.
• Ability to work effectively in a remote environment while maintaining high performance and collaboration.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits:
Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to…