Senior Operations Manager

Overview

The Operations Senior Manager is both a strategic leader and a hands-on operator, responsible for driving operational excellence across the Enterprise Services division. This division is comprised of Engineering, Customer Experience, Program Design, and Emerging Opportunities functional departments and provides services enterprise-wide. This role combines high-level planning with tactical execution to ensure seamless coordination, resource optimization, and continuous improvement. The position partners closely with leadership to set strategy while actively managing processes, tools, and projects that deliver measurable results.

Job Summary: The Operations Senior Manager is both a strategic leader and a hands-on operator, responsible for driving operational excellence across the Enterprise Services division. This division is comprised of Engineering, Customer Experience, Program Design, and Emerging Opportunities functional departments and provides services enterprise-wide. This role combines high-level planning with tactical execution to ensure seamless coordination, resource optimization, and continuous improvement.

The position partners closely with leadership to set strategy while actively managing processes, tools, and projects that deliver measurable results.

This is a remote position, and the ideal candidate will be located in Vermont, Massachusetts, Maryland, Michigan, New Jersey, Ohio, Pennsylvania, Maine, New Hampshire, Connecticut, Virginia, Rhode Island, Washington DC, Delaware, and New York (we are unable to hire candidates based in New York City, Manhattan, Brooklyn, Bronx, Queens, or Staten Island).

• Strategic Planning & Leadership
• Partners with the Managing Director, ENT, to lead annual strategic planning, goal setting, and progress monitoring.
• Engages stakeholders across ENT departments and VEIC corporate/shared services to ensure alignment and transparency in service delivery.
• Manages Business Development proposal participation and coordination across departments as needed.
• Operational Oversight & Budget Management
• Manages ENT corporate budgeting process, monthly variance reviews, and forecasting cycles.
• Oversees VEIC ENT Tactical Operations (Tac Ops) and ensures accurate financial reporting and resource allocation.
• Resource & Capacity Planning
• Leads resource coordination meetings to align staffing with current projects, proposals, and future needs.
• Utilizes data analysis, modeling, and forecasting tools to inform resource strategies and maintain transparency.
• Process Improvement & Efficiency
• Identifies and implements cross-division operational practices to enhance service delivery and client support.
• Leads key initiatives to improve management and operational excellence such as project managing operational projects, cross-departmental coordination, knowledge management improvement efforts, and client portfolio monitoring.
• Performance Monitoring & Reporting
• Prepares, monitors, and interprets operational and financial data to track trends, inform decision-making, and support quarterly and annual goals.
• Oversees tools and systems for projects, ensuring streamlined processes across departments.
• Stakeholder Engagement & Coordination
• Organizes and manages leadership and divisional meetings, including strategic content development and logistics.
• Collaborates with department leads, corporate services, and external partners to develop strategic solutions and maintain strong relationships.
• Staff Development & Leadership
• Provides operational guidance and coaching to support staff; fosters professional development and clear expectations for efficiency and coordination.
• Other duties as assigned.

• Strong personal commitment to the mission, vision, goals and values of VEIC.
• Bachelor’s degree and eight years’ experience in operations, including understanding of workflow and data tracking needs and practices, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Highly proficient with word processing, spreadsheet and database software including extensive Windows and Microsoft Office applications experience.
• Demon…