VP of Operations - Luxury Properties; Remote

Welcome to Pyramid Global Hospitality, a leading hotel management company operating over 230 properties worldwide. We are committed to creating an inclusive environment that values diversity, growth, and employee well‑being.

The Vice President, Luxury Hotel Operations & Experience is a newly established, enterprise‑critical leadership role designed to elevate luxury performance across the portfolio while building the infrastructure, standards, and operating disciplines required to scale our luxury segment. This leader will have direct operational leadership over a select group of Luxury and Upper‑Luxury properties, serve as a discipline advisor and strategic partner to assigned flagship and complex assets, and lead cross‑functional alignment across operations, sales, revenue strategy, marketing, guest experience, finance, and brand.

• Provide executive oversight and leadership for an assigned group of Luxury and Upper‑Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes.
• Serve as a strategic operational advisor to select high‑profile and complex assets outside the direct‑oversight portfolio, influencing performance without formal line authority.
• Partner closely with General Managers to elevate leadership capability, operational rigor, and luxury service execution.
• Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, ensuring the luxury promise is consistently delivered and measurably experienced by guests.
• Guide development of guest experiences, programming, and service rituals that differentiate each property while aligning with enterprise luxury standards.
• Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e‑commerce to maximize total revenue, rate integrity, and market share.
• Drive disciplined cost management while protecting the guest and associate experience required in a luxury environment.
• Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties.
• Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long‑term value creation.
• Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio.
• Ensure properties attract, develop, and retain top luxury talent, aligned with company culture and service expectations.
• Coach and mentor General Managers and senior leaders using a performance‑based, situational leadership approach.
• Build bench strength and leadership readiness to support future growth and ultra‑luxury expansion.
• Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
• Serve as a primary executive contact for luxury operations, articulating strategy, results, and forward‑looking opportunities.
• Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities.
• Drive fact‑based decision‑making across all operational and commercial disciplines.
• Travel as required to support the portfolio.

• Extensive experience leading Luxury and Lifestyle hotels; ultra‑luxury exposure strongly preferred.
• Minimum 10 years of progressive hospitality operations leadership, with demonstrated success across multiple property types or complexity levels.
• Bachelor’s degree required.
• Proven executive leadership capability in team selection, mentorship, and succession planning, as well as leading change and transformation and driving accountability and enterprise‑level results.
• Strong analytical and strategic thinking skills with the ability to translate insight into action.
• Deep understanding of best‑in‑class luxury operating practices and the ability to unify multiple disciplines under a cohesive strategy.
• Exceptional communication, influence, and stakeholder‑management skills.

$225,000 - $250,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.