Operations Manager-Import​/Export

Description

(French follows)

Priority Worldwide is a fast-growing global freight forwarder committed to operational excellence and sustainability. Environmental responsibility is embedded in our mission, and we actively invest in initiatives that reduce our environmental footprint while fostering a positive, high-performance workplace for our employees.

Priority Worldwide is seeking a dynamic and strategic Operations Manager to help lead our freight forwarding, brokerage, and value-added services division in our Montreal office.

This role will be responsible for overseeing operational, financial, and commercial aspects of the branch, ensuring performance excellence across air, ocean, and domestic transportation services. Reporting to senior leadership, the Operations Manager will drive sales growth, operational efficiency, regulatory compliance, and team development.

The ideal candidate brings extensive experience managing import/export operations, compliance requirements, carrier relationships, consolidators, and domestic transportation providers, while also contributing to business development and customer retention.

This individual will champion continuous improvement, leverage technology and internal systems, and foster a culture of accountability, collaboration, and service excellence.

• Review, revise and implement all operation processes to ensure the Ultimate Customer Experience
• Remain up-to-date DG, TSA, FMS, as well as other regulations as required
• Will need the ability to handle individual shipments (import/export/domestic) as needed
• Direct active involvement with staff and management to ensure a cohesive work environment
• Ensure staff motivation and provide coaching to enhance their ability and skill level
• Ensure the assigned teams are working effectively, clients are responded to quickly, and established processes are being followed.
• Manage staff workload and distribution of tasks, including active participation in tasks to ensure timely/accurate completion.
• Ability to assist in the finalization of sales/contracts and fostering strong customer retention.
• Provide and ensure constant compliance with Priority Worldwide’ s mission to ensure The Ultimate Customer Experience

• Proven experience leading full branch-level operations with end-to-end accountability
• Minimum 7+ years of direct Air & Ocean import/export experience
• At least 7+ years of department-level or senior management experience with direct responsibility for teams, performance, and operational outcomes
• Strong track record of operational leadership, team management, and decision-making in a fast-paced freight forwarding environment
• Bilingual in French and English (required)
• Strong systems proficiency;
  Cargo Wise experience preferred
• Customs Broker License is a strong asset but not required
• Must be able to work on-site in the Montreal office
• Must have valid authorization to work in Canada (no visa sponsorship, relocation support, or remote work available)

Please note: This position is open to candidates currently based in the Greater Montreal Area. A minimum of 7 years of hands‑on freight forwarding experience with a freight forwarder is required. Only applicants who meet both criteria will be considered.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

• Base Salary: $100,000 – $140,000 CAD (depending on experience)
• Supplemental Benefits Package:
  Extended Health, Life
• Paid Time Off: 2 Weeks Vacation + 5 Personal Days + up to 3 Volunteer Days
• RRSP & DPSP Retirement Plan

Priority Worldwide est un transitaire mondial en pleine croissance, engagé envers l’excellence opérationnelle et la durabilité. La responsabilité environnementale est intégrée à notre mission et nous investissons activement dans des initiatives visant à réduire notre empreinte environnementale tout en favorisant un environnement de travail positif et performant pour nos employés.

Priority Worldwide est à la recherche d’un(e) Gestionnaire des opérations dynamique et…