VP, Clinical Operations & Care Delivery - Remote

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data‑driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population‑wide well‑being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high‑quality care more accessible and affordable for everyone.

To learn more, visit  .

The Vice President, Care Delivery is responsible for the operational execution and performance of Sharecare’s clinical programs, including coaching, care management, clinical advocacy, and related population health services. This leader ensures that Sharecare’s clinical programs are delivered consistently, efficiently, and in a way that produces measurable clinical, utilization, and financial outcomes for clients.

This role connects strategy to execution by translating client contracts, program designs, and clinical strategies into operational workflows, staffing models, performance expectations, and measurable results. The VP, Care Delivery is accountable for operational performance, workforce productivity, program scalability, and delivery against client and organizational performance goals.

This leader will also play a critical role in building a strong leadership culture, improving colleague engagement, reducing attrition, and establishing clear accountability across clinical operations teams.

• Lead the operational delivery of clinical programs including coaching, care management, clinical advocacy, and related services.
• Ensure programs are delivered in alignment with client contracts, performance guarantees, and outcome expectations.
• Translate program designs and client commitments into operational workflows, staffing models, productivity standards, and performance targets.
• Establish and monitor key performance metrics including engagement, productivity, clinical outcomes, utilization, client KPIs, revenue, and margin.
• Identify performance gaps and implement operational improvement plans.
• Ensure consistency and standardization across clinical operations to support scalability and performance.
• Oversee implementation and operational readiness for new clients and program expansions.
• Lead continuous improvement initiatives focused on productivity, workflow optimization, automation, and scalability.

• Manage operations to meet or exceed revenue, margin, productivity, and performance targets.
• Partner with Finance to manage budgets, staffing models, and labor efficiency.
• Establish workforce productivity standards, caseload models, and performance management processes.
• Monitor operational performance against operating plans and adjust strategy as needed.
• Ensure operational decisions support both clinical outcomes and financial performance.

• Lead and develop a team of operational and clinical leaders responsible for program delivery.
• Build a positive, engaged, accountable culture across clinical operations.
• Address attrition through leadership development, onboarding improvements, career pathways, and manager coaching.
• Establish clear performance expectations and accountability structures across teams.
• Promote colleague engagement through mentorship, leadership development, and professional growth opportunities.
• Create an environment where leaders both support their teams and hold them accountable for performance and outcomes.

• Partner with Sales, Client Success, Clinical Leadership, Analytics, Product, Technology, and Finance to ensure successful program delivery and client performance.
• Support client relationships as an operational leader and ensure delivery aligns with client expectations and performance commitments.
• Participate in client…