Manager - Field Operations and Engagement
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-06-12
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Management
Business Management & Consulting, Operations Manager, Client Relationship Manager, Business Analyst
Overview
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.
Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Job Description Summary
The Manager – Field Operations and Engagement plays a critical role in driving operational excellence and supporting business growth for the Ameriprise Financial Institution Group (AFIG). This position provides leadership, operational and strategic oversight to deliver business outcomes and results. Working closely with advisors, staff, and AFIG channel leadership, this role ensures seamless client service delivery through effective systems, processes, and team leadership.
This role is responsible for overall AFIG channel activity and execution of growth strategies, including managing a team to achieve business goals and deliver measurable results.
- Business Operations & Strategy Execution
- Lead initiatives that drive revenue growth, enhance client experience, and improve operational efficiency.
- Align resources to support key performance metrics, including client acquisition, GDC, net flows, retention, and digital adoption.
- Partner with AFIG leadership, advisors, and staff to operationalize business priorities.
- Support client acquisition strategies through structured tracking and impact analysis.
- Operational Oversight & Engagement
- Oversee activities that support business results, revenue growth, and client experience.
- Monitor and analyze performance metrics to identify next best actions and continuous improvement opportunities.
- Partner with compliance teams to ensure training and regulatory standards are met.
- Drive change management through effective communication, training, and coaching.
- Team Leadership & Talent Development
- Conduct regular one-on-ones and team meetings to foster engagement and development.
- Provide leadership, coaching, mentoring, and performance management for direct reports.
- Collaborate with senior operations leadership to determine staffing needs and allocate resources.
- Champion a culture of coaching, mentoring, and continuous improvement.
- Support onboarding of advisors and staff for large financial institutions, ensuring an exceptional experience.
- Bachelor’s degree or equivalent experience.
- 5–7 years of relevant experience.
- Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
- Strong organizational, analytical, and time management skills.
- Excellent written and verbal communication skills; proven ability to motivate teams and deliver results.
- Proficiency in business software applications.
- Ability to work in Corporate office or AAG Field; some travel required.
- Financial services operational experience.
- Experience in project management and implementation.
- Series 7 license.
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week.
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
Base Pay Salary
The estimated base salary for this role is $81,700 - $110,300/year. We have a pay-for-performance compensation philosophy.…
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