Account Director - Public Safety

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Job Summary:

As the number one supplier of software and IT services to the UK Police, NEC Software Solutions supports their customers to better engage with the public in the delivery of effective and responsive public safety services. A fully integrated portfolio of software solutions and services are centered around –

• Control Room Solutions
• Operational Policing
• Evidence and Insights
• Professional & Managed Services
• Enforcement

Due to ongoing growth and expansion of the business, NECSWS Safety division is now seeking to appoint a Senior Client Director to be the primary contact and lead for the Metropolitan Police account.

The Client Director will perform a pivotal role in the management and growth of the account, by utilising their deep Policing sector knowledge and their ability to develop key relationships at the highest level of the account, whilst also ensuring appropriate resources are in place to ensure the successful delivery of key programmes of work.

Success for the individual will be measured by their direct ability to ensure the delivery of revenue and margin, exceeding client expectations in delivery, problem solving, and driving new business opportunities and processes.

Job activity & responsibilities

Relationships

• Establish productive, professional relationships with key personnel within the Met Police, up to and including the Commissioner and his team.
• Build productive relationships with NEC team members in sales support and service lines to construct excellent solutions for customer problems.
• Manage the commercial and contractual relationship within the account, negotiating terms, and leading on procurement processes.
• Position NEC as a trusted strategic partner and first port of call for the customer.

Sales Opportunity Management

• Identify opportunities, manage pipeline, and be accountable for revenue achievement within the account.
• Drive proactive sales efforts to ensure that quota levels for both new and renewal business are met.
• Identify opportunities, manage pipeline, and be accountable for revenue achievement within the account.
• Drive proactive sales efforts to ensure that quota levels for both new and renewal business are met.
• Fully accountable for delivery of all revenue streams within the Met Police account.
• Identify customer needs, define programme deliverables, and coordinate works to ensure adequate resources are in place.
• Take full financial ownership for the account, working with NEC colleagues to manage all resources and costs associated with the account.
• Management and resolution of any issues that arise during the delivery of services, whilst identifying related issues outside scope of works for which NEC could be positioned to assist.
• Understanding the customers pain points and seeking a swift solution from stakeholders with the NECSWS business

Skills & Experience:

• A deep knowledge of the UK Policing market, particularly the Met Police and other key stakeholders associated with the Met Police eg Home Office, CPS etc.
• A proven track record in business development and account development across a significant key customer account.
• Demonstrable experience of key stakeholder management, negotiation, and conflict management skills.
• Proven ability to manage and shape sales opportunities from beginning to end, with a history of successful outcomes.
• Strong commercial acumen and leadership skills with the ability to establish reputation as a thought leader.
• First class decision-making and problem-solving skills.
• Over target achievement of annual sales targets in a quota carrying role.
• Experience of delivering complex programmes of work relating to public safety and/or mission critical customers.
• Ability to resolve issues within the account to ensure high levels of customer satisfaction.
• Ability to working closely as part of a team, as well as operating autonomously.
• Strong interpersonal communication and presentation skills
• A high standard of written communication
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Be able to talk competently about Police Systems,…