Remote Operations Center Manager

Requisition : req
361
Location: Phoenix, AZ, United States

Join Our Team! We are currently recruiting a Remote Operations Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working toward common goals. We operate as one company, across all locations, with shared responsibility andclear accountability.

The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion.

The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard.

Key Responsibilities

1. Team Supervision & Shift Management

• Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays.

• Create and maintain shift schedules ensuring continuous coverage with no single points of failure.

• Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention.

• Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards.

• Serve as the primary escalation contact for operators during complex or high-impact operational events.

2. Real-Time Operations Monitoring

• Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets.

• Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets.

• Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions.

• Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions .

3. SCADA Alarm Management

• Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio.

• Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures.

• Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations.

• Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams.

• Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness.

4. Coordination with Field Operations

• Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities.

• Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work.

• Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors.

• Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions.

5. Outage Coordination & Scheduling

• Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI).

• Ensure timely and accurate…