DCM Case Manager Supervisor - Port Richey, FL; Idalia

Job Purpose

The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.

Work-from-home options are not available for this position due to the nature of the job and confidentiality of client information.

• Education: Bachelor's degree in behavioral sciences, human services, or social services fields. 4 years’ experience in lieu of a bachelor’s degree with a high school diploma or GED. 2 years in supervisory roles. Bilingual (English/Spanish) communication skills are preferred.
• Experience: 4+ years’ prior experience in child welfare, emergency disaster response, and/or recovery environments, including multidisciplinary case planning. 2+ years supervisory experience. Bilingual communication skills also preferred.
• Must maintain regular and acceptable attendance as determined in the employer’s sole discretion.
• Driver’s license with a clear record.
• Must have daily vehicle use and be willing to travel to various locations as business need dictates.
• Must pass criminal background checks.

• Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors’ needs are addressed.
• Keep staff informed on program updates, contract requirements, and organizational priorities.

KPI:
Hold weekly caseload staffing sessions with 100% of Case Managers; ensure all program/policy updates are communicated within 48 hours.

• Ensure assigned staff are trained, supported, and motivated to meet program deliverables.
• Supervise Case Managers by making quality hiring decisions, training, mentoring, modeling trauma‑informed care, monitoring performance, documenting progress, and delivering evaluations.
• Foster a culture of accountability, growth, and service excellence.

KPI:
Maintain 90% staff retention; ensure 100% of Case Managers receive timely performance evaluations and at least 2 professional development opportunities per quarter.

• Staff Disaster Case Manager caseloads on a weekly basis to ensure equitable distribution and manageable workloads.
• Review assigned cases weekly to verify compliance, progression toward goals, and timely updates of Individual Recovery Plans (IRPs) and Service Plans.
• Provide case guidance and technical support to Case Managers to ensure client‑centered, high‑quality services.

KPI:
Conduct weekly case reviews for 100% of active cases; achieve 95% compliance rate on documentation accuracy and timeliness; ensure 100% of IRPs are updated as scheduled.

• Meet regularly with Supervisors and Program Managers to evaluate outcomes, address challenges, and recommend improvements.
• Generate and deliver reports, dashboards, and case status updates.
• Promote a culture of innovation by asking: “How can we improve outcomes?” and “What barriers can we remove?”

KPI:
Ensure 100% of required reports are submitted on time; document at least 3 program improvements per quarter resulting from staff or leadership feedback.

• Identify training needs and encourage staff to participate in workshops, seminars, and FEMA/state trainings.
• Model commitment to ongoing learning.

KPI:
Track 100% completion of mandatory trainings; provide at least 1 additional skill‑building workshop per quarter.

• Maintain open communication with staff, survivors, and community partners.
• Build strong relationships to strengthen coordinated services.

KPI:
Achieve 85% or higher positive feedback in quarterly client and partner satisfaction surveys; conduct quarterly partner collaboration meetings.

• Demonst…