Commercial Surety - Manager, Underwriting Specialty; Remote

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

The Hanover’s Commercial Surety business unit is seeking an experienced Surety - Commercial Surety - Manager, UW Specialty who brings strong technical expertise
, a sales-minded approach
, and a collaborative spirit
. This role is ideal for a relationship-driven professional who enjoys developing agency partnerships, identifying growth opportunities, and delivering tailored surety solutions that drive profitable results and is focused on Small Commercial Accounts and Transactional Surety.

The Manager, UW Specialty oversees an assigned book of business, with a primary focus on key agency relationships and accounts of increased complexity. This role is responsible for evaluating current and future staffing needs and providing the leadership, coaching, and development necessary to build and sustain a high-performing team that supports business objectives across the West region. The Manager partners closely with agents and brokers to strengthen market presence and cultivate trusted, long-term relationships.

Success in this role depends on strong collaboration with leadership teams to consistently deliver high-quality outcomes and exceptional service to our customers.

The way we work continues to evolve.

This role offers
flexible work arrangements and may be hybrid or fully remote
, with the ability to travel as needed to support agency engagement, market development, and key meetings throughout the West region
. The position may be based in CA, OR, WA, AZ, UT,  CO.

Underwrites, manages, and coaches a team of Underwriters within a defined territory, with support and guidance from regional management. Provides oversight on day-to-day underwriting functions and collaborates with underwriting assistants. Manages an assigned book of business primarily with key agents and increased level of complexity. Responsible for assessing present and future resource needs for employees and providing the leadership, mentoring, and guidance necessary to build and sustain a high-performing workforce.

• Knows and applies advanced underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis.
• Understands pricing components and rating methodology and correlates pricing to exposure, financial and competitive analysis.
• Adheres to underwriting guidelines and discipline to minimize exposure and appropriately price.
• Effectively identifies root cause and brings forth solutions to problems.
• Participates in referrals and consultations from UAs and UWs within assigned territory.

• Reviews key metrics and uncovers trends that may lead to new business opportunities with agents while achieving profitable growth in accordance with business strategies.
• Understands the relationship between changes in business strategies and financial results.
• Keeps current on state/territory issues, regulations, and trends.
• Coaches and mentors the territory UW team, providing business direction, driving underwriting actions toward business objectives, and developing employees.
• Oversees underwriting management, development, and execution of specific territorial business plan strategies, including cultivation and agency management.
• Manages agency-related functions for personal book of business.
• Involvement in key new business and renewals.
• Ensures the team adheres to underwriting best practices and guidelines.
• Oversees operational and technical work of the team and implements claim handling best practices where applicable.

• Manages underwriters, coaches, and mentors, providing business direction and driving underwriting actions toward business objectives.
• Provides ongoing team leadership in partnership with the Director or AVP, including performance coaching, development, engagement, talent hiring, selection, and progressive performance…