Manager, Customer Care - remote

• Compensation Range: $81,400 – $130,200 annually
• Compensation Type: Salary, with potential bonus based on company and individual performance
• Location: Remote (United States)
• Posted Date: July 28, 2025

This leadership role is responsible for guiding Team Leads and staff in daily operations, ensuring performance goals are met, and driving strategic initiatives within the Customer Care department.

• Oversee staffing, scheduling, and performance metrics
• Compile reports and manage departmental communications
• Lead strategic planning and recommend action plans
• Coach and mentor team leaders
• Participate in company-wide projects and process improvements
• Maintain strong relationships with internal and external stakeholders
• Perform additional duties as needed

• Bachelor’s degree in a business-related field or equivalent experience
• Minimum 3 years of management or leadership experience (HMO or healthcare industry preferred)
• Proficiency in Microsoft Word, Excel, and Power Point
• Familiarity with Medicaid and healthcare operations

• Strong leadership and collaboration abilities
• Conflict resolution and decision-making skills
• Excellent communication and time management
• Customer-focused mindset
• Ability to work independently and within a team
• Critical thinking and active listening

• General office environment
• May require extended periods of sitting or standing

• Create an Inclusive Environment
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

Care Source is committed to fostering an inclusive workplace and welcomes applicants from all backgrounds.