Delivery Manager - Transportation

Delivery Manager - Transportation

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As the Delivery Manager – Transportation, you will have shared responsibility for the day‑to‑day relationship with one transportation agency program. This includes managing delivery of tolling system components and monitoring ongoing tolling operations to ensure client satisfaction through excellence in every interaction. You will also work cross‑functionally with multiple internal teams to ensure accurate, on‑time delivery of all services for your assigned programs.

Responsibilities

• Manage Program Delivery:
  Oversee the end‑to‑end delivery of services to clients or customers, ensuring adherence to SLAs and customer satisfaction targets.
• Client Relationship Management:
  Build and maintain strong relationships with clients, acting as the primary point of contact for service‑related discussions, escalations, and issue resolution.
• Service Performance Monitoring:
  Monitor performance metrics, including availability, reliability, responsiveness, and quality, and take appropriate actions to address deviations or issues.
• Team Management:
  Lead and manage a team of delivery personnel, providing guidance, coaching, and support to ensure high performance, professional development, and employee satisfaction.
• Service Reporting:
  Prepare and present regular service performance reports, highlighting key metrics, achievements, challenges, and improvement initiatives to management and clients.
• Contract Management:
  Collaborate with the sales and legal teams to review and negotiate service contracts, ensuring that contractual commitments align with the organization’s capabilities and resources.
• Vendor Management:
  Manage relationships with third‑party vendors, suppliers, and subcontractors involved in service delivery, ensuring compliance with contractual obligations and quality standards.
• Risk and Compliance:
  Identify, assess, and manage service delivery risks, ensuring contract compliance.

Requirements

• At least seven (7) years of experience working in a delivery management role, or at least three (3) years of experience in a delivery management role and a bachelor’s degree in business administration, engineering, information technology, or a related field.
• Experience in the tolling industry or a related transportation field (transportation technologies, Intelligent Transportation Systems (ITS), etc.).
• Familiarity with tolling industry technologies, systems, and software.
• Strong leadership and people management abilities, with experience managing and motivating teams.
• Analytical and problem‑solving skills to identify issues, analyze data, and drive process improvements.
• Results‑oriented mindset focusing on customer satisfaction and service quality.
• Excellent communication and interpersonal skills to interact with clients, stakeholders, subcontractors, and cross‑functional teams effectively.
• Proficiency with Microsoft Office Suite, including Microsoft Project.
• Dependable transportation and ability to travel to client locations as needed.

Preferred

• Knowledge of project management methodologies and tools.
• Project Management Professional (PMP) certification.

Working Conditions

• Hybrid work:
  Work from home portions of the week and onsite to connect with team members and business leaders.

Benefits

• Health and welfare benefits tailored to fit you and your family's needs, starting on the first day of employment.
• Retirement savings support.
• Employee discounts on merchandise, services, travel, and more.
• Career growth opportunities across Conduent’s global portfolio.
• Paid training and learning platforms.
• Paid time off and paid holidays.

Pay Transparency:
Compensation and/or benefits‑related information may vary. The estimated salary range for this role is $81,659 - $106,050.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information or any other group protected by law.