CL Field Underwriting Director

The Hanover has been delivering on its promises for more than 170 years. Our Small Commercial New Business team is currently seeking an Underwriting Director.

The Small Commercial Underwriting Director is an experienced leader who demonstrates mastery of financial acumen, strategy development, leadership, and execution. The Director is expected to have broad influence, create followership among field and senior leadership, and serve as a thought partner in analyzing trends, developing regional strategy, maintaining profitability, and managing agency relationships. The Director also attracts, retains, and mentors talent, including other managers.

• Expertly monitor the achievement of Small Commercial Lines results, including growth, profit, quality, and service metrics using data and analytics.
• Takes lead in developing underwriting strategy and clearly articulates and aligns this strategy to direct reports.
• Ensure workflows are followed within established timelines and recommend enhancements to improve team results.
• Interact with leadership, team members, field leadership, and other stakeholders to ensure responsibilities are met.
• Collaborate with State Management and the Home Office UW team regarding performance and strategy execution.
• Recommend and implement improvements to results where applicable.
• Participate in State Management activities, including playbook development, rate reviews, and underwriting strategy development.
• Plan and implement portfolio management projects and monitor execution and success.
• Set underwriting goals and development plans aligned with business strategies, and conduct annual performance reviews based on these goals.
• Handle underwriting referrals within assigned authority.
• Lead and participate in quality audits and file reviews, monitoring work and developing team members.
• Manage underwriter performance consistently across direct reports, including Team Leads and Managers.
• Lead team meetings and participate in business unit or organizational meetings as directed.
• Work with AVP/VP on resource allocation needs and underwriter assignments.
• Consult with AVP/VP on employment, termination, and disciplinary actions, executing agreed actions.
• Assume leadership responsibility for Affinity Programs.

• Attainment of Small Commercial Lines unit growth, profit, business mix, agency management, and service metrics.
• Development of team members as measured by quality reviews, service metrics, and overall feedback from external customers.
• Participation in project teams and implementations focused on organizational improvement.
• Talent acquisition, development, and retention.

• Bachelor’s degree preferred and 8+ years of applicable new business or renewal underwriting experience, including proven results in production, service, and quality metrics.
• Prior leadership experience required.
• Expert knowledge of Small Commercial strategies, products, and capabilities, with familiarity of other Hanover franchise capabilities.
• Consultative resource able to drive Small Commercial strategies across the enterprise.
• High-level proficiency in underwriting execution and ability to make appropriate decisions within underwriting authority.
• Ability to create a consensus on accounts and work independently.
• Strong relationship building, internal networking, and influencing skills to achieve goals.
• Excellent time management and ability to balance leadership role with territory assignment.
• Proactive and accountable; takes ownership of actions, outcomes, performance, and development.
• Demonstrated progress toward next-level leadership through people and team management development.
• Positive attitude and openness to feedback.
• CPCU designation preferred or currently being pursued.

We support career development through on-the-job experiences, personalized coaching, and robust learning programs to help you grow at every level.

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition reimbursement
• PTO
• Company-paid holidays
• Flexible work arrangements
• Cultural Awareness Day to support diversity and inclusion
• On-site…