Sr. Manager, Alarm Projects and Repair; REMOTE

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Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues, making this a special place to work.

The Senior Manager, Facilities – Alarm Projects and Repair is responsible for overseeing Macy’s fire and burglar alarm systems repair and project programs. This role directly impacts store safety, operational continuity, and expense control by ensuring alarm repairs are completed promptly, minimizing downtime, and limiting related costs. The Senior Manager provides leadership and technical guidance to the alarm operations team and vendors, drives process improvements, and maintains accountability for effective alarm issue resolution and successful completion of alarm upgrade projects.

• Oversee day‑to‑day fire and burglar alarm repair operations across all locations, managing alarm‑related work orders in Service Channel to resolve issues promptly and avoid downtime and extra costs.
• Lead direct reports in maintaining and advancing the capabilities and dependability of alarm systems.
• Schedule and verify alarm inspections and certifications as required.
• Manage the alarm ticketing and work‑order process in partnership with the MSOC team, ensuring incidents are addressed effectively and escalated when necessary.
• Guide remediation of alarm system deficiencies by reviewing and approving repair proposals and ensuring corrective actions are carried out properly.
• Ensure reliable alarm communications (phone line, cellular, network) by promptly resolving any service interruptions in coordination with providers.
• Lead major alarm system upgrade projects and new alarm installations, overseeing system design and RFP processes.
• Ensure new or upgraded burglar/fire alarm systems are delivered on time and within budget.
• Support leadership direction and embrace change.
• Manage financial commitments.
• Assist in developing policies and procedures.
• Generate ideas for improvement.
• Collaborate with business partners and third‑party providers (e.g., Asset Protection and alarm service vendors) to improve program effectiveness.
• Communicate alarm activities and updates clearly to all relevant stakeholders, maintaining alignment and transparency.
• Provide feedback on team challenges or issues to continuously improve operations.
• Develop a culture of ownership and accountability within the alarm projects and repair team and its partners.
• Execute additional responsibilities as directed.
• Provide off‑hour on‑call support and occasionally travel.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
• Exhibit regular, dependable attendance and punctuality.

• Leadership:
  Strong leadership, teamwork, organizational, facilitation, and interpersonal skills with the ability to work across functional lines and many levels, plus excellent negotiation skills.
• Technical Proficiency:
  Ability to write and work with spreadsheets and databases (Excel and Access).
• Analytical
  
  Skills:
  
  Ability to read and interpret instructional documents such as reports and procedure manuals.
• Communication:
  Organized, with superior follow‑up and interpersonal skills to present information usable for a variety of audiences.
• Financial Acumen:
  Ability to make recommendations for financial expenditures, manage expenses, and develop long‑term financial plans.
• Relationship Building:
  Proficiency in developing and maintaining relationships with internal teams and external partners.
• Problem‑Solving:
  Strong problem‑solving skills to address emergencies and disruptions promptly and effectively.
• Reliability:
  Ability to work a flexible schedule based on department and company needs.

• High school diploma or bachelor’s degree required; 5–7 years of related experience preferred.
• Excellent written…