Vice President, TPA Governance

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This opportunity is in the Claims Department

Our Claims Department oversees both high-exposure workers' compensation and liability claims. As an unbundled carrier, we work actively with third-party administrators (TPAs) and self-administered accounts to assist in guiding claims to a successful resolution. As an excess carrier, the catastrophic claims we handle keep our group challenged, but the uniqueness provides plenty of growth opportunities.

Role Description:

As the Vice President, TPA Governance, you will lead the strategic oversight and governance of Safety National's third-party administrator (TPA) and self-administered account relationships across the enterprise. In this highly visible leadership role, you will establish and maintain governance frameworks that ensure operational excellence, regulatory compliance, contractual accountability, and exceptional customer outcomes. You will collaborate closely with leaders across Claims, Underwriting, Legal, Compliance, Finance, and Client Engagement to strengthen partnerships, enhance transparency, and support profitable growth.

You will drive the development and execution of governance standards, performance scorecards, analytics, and operational strategies that position Safety National as a market leader in claims administration oversight.

This role offers the opportunity to influence enterprise-wide initiatives, modernize governance processes through technology and automation, and create best-in-class standards for TPA performance management and accountability.

Qualifications:

Education:

Bachelor's degree from an accredited college or university required.

Required Qualifications:

• Extensive claims experience, including leadership and operational management.
• Experience with self-insured and large deductible programs.
• Experience leading operational improvement, governance, quality assurance, or similar strategic initiatives.
• Strong relationship management, communication, and strategic planning skills.
• Demonstrated ability to collaborate across departments and influence internal and external stakeholders.
• Experience developing governance frameworks, performance metrics, scorecards, and accountability standards for complex operational environments.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• Qualified candidates residing outside the St. Louis metropolitan area are eligible to work remotely or in one of our regional offices. For candidates who reside in the St. Louis metropolitan area, if hired you will be required to work a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd, Saint Louis, MO.
  
  All employees are required to sign a Remote Work Agreement and/or follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications:

• Experience with claims analytics, workflow automation, governance platforms, or data-driven performance management tools.
• Experience managing TPA relationships within an unbundled claims environment.
• Professional industry designations such as CPCU, AIC, ARM, or similar credentials.
• Experience leading enterprise-wide governance, operational transformation, or process modernization initiatives.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual…