Repairs & Maintenance Team Leader

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in more than 50 markets across the United States and manage over 19,000 homes
. Our goal is to scale to 250,000 homes by 2030
, and we’re building a world‑class operations team to help us get there.

The Repairs & Maintenance Team Leader will oversee a team of maintenance professionals who coordinate and execute repairs, service requests, and maintenance projects across multiple U.S. markets. This leader will manage daily performance, prioritize work effectively, and ensure repairs are completed on time, at a fair cost, and with high-quality results. The ideal candidate brings strong management, critical thinking, and problem‑solving skills, with deep experience in single‑family rental (SFR) or residential maintenance operations.

• You will be responsible for training and managing team members to achieve operational excellence. You will be involved in the hiring and development of your team. You will have between 5‑8 direct reports and will be overseeing repairs and maintenance for around 3,000 homes.
• Conduct regular check‑ins, set clear goals, and help team members grow in their roles.
• Set high expectations and lead your team to hit them.

• Oversee day‑to‑day maintenance execution, ensuring work orders are completed accurately and efficiently.
• Identify and resolve process challenges to improve speed, quality, and communication.
• Collaborate with cross‑functional teams (Dispatch, Vendor Management, Operations) to ensure smooth handoffs and consistent results.
• Provide deep understanding of single family home maintenance and repairs.

• Expand and optimize Evernest’s internal maintenance technician operations to increase capacity, utilization, and profitability.
• Drive technician performance, ensuring high‑quality workmanship, strong communication, and accountability.

• Promote a “right‑first‑time” culture that emphasizes craftsmanship, clarity, and proactive updates.
• Monitor quality, resolve escalations, and continuously improve client and resident satisfaction.

• Track maintenance spending, identify trends, and support initiatives to improve efficiency and control costs.
• Build and maintain strong vendor relationships to ensure consistency in pricing, quality, and service.
• Support the use of Evernest’s price book, standards, and technology tools across your assigned markets.

• Excellent communication and interpersonal skills (written and verbal).
• Proven management experience hiring, training, and developing teams in an operational environment.
• Strong understanding of maintenance processes, workflows, and vendor management.
• Compatibility with Evernest Core Values.
• 3+ years of experience in property maintenance or construction operations, ideally within the SFR (single-family rental) industry.
• Ability to use dashboards and systems to monitor team performance.
• Root‑Cause Problem Solving – digs beyond surface issues to identify underlying process or training gaps.
• Data-Informed Judgment – uses information to make balanced, timely decisions.
• Prioritization Under Pressure – can quickly determine what matters most when everything feels urgent.
• Decision‑Making Confidence – balances speed with quality and acts decisively with incomplete information.
• Clear and Concise Communication – explains complex issues simply to non-technical audiences.
• Adaptability – thrives amid change, new technology, and evolving priorities.
• Ownership Mentality – treats the business as their own—takes full responsibility for outcomes.

• 256GB of storage and 8GB of RAM Processor:
  Core i5 or higher (preferably laptop).
• Fast Internet: minimum download and upload speed of 50 Mbps (live speed tests will be conducted).
• 1 External Monitor (2 preferred).
• Webcam.
• Headset.
• Quiet workspace.

• Fully Remote Work: 100% work‑from‑home position, giving you the flexibility, comfort, and work–life balance…