Operations Support Director

Req

Remote Position:
Yes

Region:
Americas

Country: USA

** General Overview*
* *
* Functional Area:

** OPS - Operations

** Career Stream:
** SUP - Operations Support

** Role:
** Director 1

*
* Job Title:

** Operations Support Director 1

** Job Code:
** DR1-OPS-SUP

** Band:
** Level 12

** Direct/Indirect Indicator:
** Indirect

** Summary*
* Provides direct and indirect supervision to all subordinate managers and employees at a site performing highly specialized roles in several major functions or departments. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Accountable for projects or programs on a multi-national or global basis. Has overall P&L responsibility for site operations or operational accountability for global business units.

Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area.

Makes final decisions on administrative and operational matters in area of responsibility to ensure achievement of objectives. Erroneous decisions will have a serious impact on the overall success of business unit operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers.

Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.

** Detailed Description*
* Performs tasks such as, but not limited to, the following:

+ Defines measurement strategy for the company to support operational needs as well as strategic and growth initiatives.

+ Establishes targets based on continuous improvement of historical performance levels and benchmarking to identify necessary levels of performance to achieve industry leading operational performance.

+ Establishes and manages measurement gathering and reporting processes.

+ Organizes and chairs performance reviews with executive team.

+ Logs and tracks corrective actions.

+ Works with Operating units to find optimum solutions for asset and resource requirements.

+ Defines strategies for Operational solutions (ie. equipment AVL, resources demographics, etc.).

+ Develops Operational solutions necessary to support and satisfy Business Development strategies.

+ Anticipates requirements for new market initiatives and provide leadership to prepare the Operating Units to succeed.

+ Study, recommend, implement necessary Manufacturing Execution Systems (ie. SFC, SFR, etc.) to provide Operating Units with the tools they need to efficiently and effectively run their business.

+ Conduct special studies and analysis as required to support senior management decisions and strategies, and drive operational change.

+ Act as a liason between Corporate and the sites / regions for communicating operational initiatives, accomplishments and challenges, and develop /  maintain various global databases for sharing information.

** Knowledge/Skills/Competencies*
* + In-depth knowledge and understanding of Operations and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.

+ In-depth knowledge of manufacturing, the production process and the tools and equipment used in the process.

+ Good understanding of interaction between Operations and all other functions in the company.

+ Excellent analytical, negotiation and problem resolution skills.

+ Ability to establish manufacturing…