Head of Service Delivery Job Saudi Arabia,Management

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, with over one thousand employees and a proprietary technology-enabled platform.

We are looking for a Head of Service Delivery to join us in Riyadh. In this role, you will be responsible for leading the operational success of the region, taking ownership of end‑to‑end service delivery, commercial performance, and member outcomes, reporting to the Regional Director.

Key Responsibilities

Leadership, Strategy & Operational Delivery:
Lead regional operational and commercial performance, delivering strong customer, financial, and employee outcomes.
Translate global strategy into regional priorities and measurable objectives.
Drive operational excellence through process improvement, efficiency, and effective risk management.
Collaborate with regional and global stakeholders to implement policies and support sustainable growth.

People Leadership & Capability Building

Build, develop, and inspire high‑performing teams through coaching and leadership development.
Foster a culture of accountability, ownership, and continuous improvement.
Develop leadership capability and succession pipelines for critical roles.
Empower teams to deliver locally while aligning with global standards and strategy.

Service Excellence & Quality Assurance

Deliver exceptional customer service, ensuring quality, consistency, and strong member experiences.
Use data, insight, and feedback to drive continuous improvement and performance.
Embed a culture of service excellence and quality across all teams.
Proactively identify and address service risks to maintain high standards and outcomes.

Essential Requirements

Proven success in a Head of / operational leadership role.
Knowledge and expertise in service‑driven industries (luxury, travel, hospitality, concierge, or similar), including B2B services to such industries.
Fluent in Arabic and English.
Record of success in delivering commercial and operational results through cross‑functional leadership.
Demonstrated ability to manage complex stakeholder relationships across functions and geographies / cultures.
Financial and analytical skills; able to interpret performance data and translate into actionable plans.
Ability to promote operational excellence and a high‑performance culture.
Sales experience.
Exceptional influencing and communication skills, both internally and externally.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or operational platforms.

Preferred Requirements

Previous management experience in luxury service, ultra / high‑net‑worth travel, or concierge sectors, including the provision of B2B services to such industries.
Experience of leading operational transformation or large‑scale efficiency programmes.
Experience in embedding automation and process enhancements into workflows.
Strong change leadership skills, with experience navigating complex transitions.

What Ten Offers

Competitive salary and the Ten Loyalty Rewards program.
Paid vacation plus one additional day for volunteer work.
One month of paid leave every five years (sabbaticals).
Remote working holidays.
Exclusive employee discounts on travel and lifestyle offers.
International clientele and portfolio.
Dynamic work environment with diverse tasks in an international team.
Career opportunities for development prospects in an agile, growing company.
A diverse and collaborative inclusive company culture.

Location:

Riyadh, Saudi Arabia (100% on site).

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