Manager - Managed Services

Position Overview

As a Manager in Managed Services, you will be responsible for driving team metrics including utilization, revenue, project management, along with client satisfaction and delivery efficiency.

This person will provide leadership, mentoring, and training to employees, while handling the distribution of work and ensuring projects are completed and implementations are successful according to project plans.

Being a resource for escalations, participating in client committees, as well as cross departmental communication will be other key functions in this role.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

• Managing PTO to ensure coverage and continuity of service delivery.
• Build and maintain strong relationships with internal and external stakeholders.
• Being a resource for escalations, participating in client groups, as well as cross-departmental communication.
• Accurate and timely collection, data processing, and reviewing of financial source documents for clients (Interims, Audits, Tax Returns, Budgets, Rent Rolls, etc.).
• Monitor and report on key performance indicators for team performance and service delivery, making adjustments as needed.
• Solutions for unique situations and client escalations.
• Embed client-centricity; deliver customer service at or above client & stakeholder expectations.
• Filter team questions to appropriate resources, supporting core processes and enabling functions.
• Assist with or lead special projects, Innovation Day, operating mechanisms, and other department initiatives such as data clean-up projects.
• Supervise team members attendance, PTO, and payroll using Workday.
• Foster an inclusive, positive work environment; organize team building events and meetings. Conduct performance reviews and address team issues promptly. Having full oversight of the entire team.
• Develop high performance teams by diagnosing, understanding, and facilitating team dynamics. Attracting, developing, and retaining top performers.
• Observe and track growth of direct reports, create customized goals, provide constructive feedback, and coordinate monthly 1-on-1s.
• Oversee key recruiting, onboarding, training, and talent development programs.
• Incorporate MRI's 5 core values into our mission.
• Creating an environment that empowers others to give their best, take risks, and unlock value.
• Assist with identifying and implementing technologies that can support the data processes, as well as departmental requirements, keeping efficiency and effectiveness top of mind.

• Office breakfasts, quarterly lunches and virtual social events. Employee resource groups such as DEI committee, Women and Allies, Pride Event Group.
• Medical Aid Scheme.
• Personal Pension plan.
• Parental Leave benefit.
• 25 days of annual leave plus public holidays, plus a bank of 16 hours of "Flex Time Off."
• Tuition Reimbursement Schemes.
• Flexibility to work from anywhere in the world for two weeks per year.

From the day we opened our doors, MRI Software has built flexible, game‑changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people‑first approach to Prop Tech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because…