Taxpayer Services Technician/Sr. Taxpayer Services Technician Job Duluth Minnesota USA,Management

Taxpayer Services Technician

Washington County Property Records and Taxpayer Services Department is hiring a Taxpayer Services Technician. The person in this role provides customer service, records legal documents and researches property, prepares and processes documents, and performs general office duties.

Desirable Experience

Experience in the title industry and/or legal industry working with real property
Critical thinking skills and experience interpreting County, State and Federal rules, regulations, statutes and policies for customers
Effective communication with a wide variety of customers and a desire to provide accurate and attentive service

Hours / Days

Monday through Friday, 8:00 AM to 4:30 PM. Position may be eligible for 1–2 days of remote work per week; however, work schedules and locations are subject to change based on departmental needs and are not guaranteed.

Anticipated Hiring Rate

$21.53 - $29.26 hourly (May be hired at the Sr. Taxpayer Services Technician level depending on qualifications)

E-Verify Participation

Washington County participates in the federal E-Verify program. New employees will provide the required form I‑9 information to confirm work authorization if authorized. Washington County will provide written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action before terminating employment.

Responsibilities

Respond to customer inquiries for various legal document related processes and services.

Make referrals to other departments as necessary.

Answer phone call inquiries by providing information or directing calls.

Review and process legal documents, applications, and forms for accuracy and completeness.

Research, analyze and verify records, reports, applications and other documents.

Conduct searches or communicate with representative’s other divisions or government agencies.

Adhere to statutes, laws, and regulations; clarify interpretations of statutes, laws, and regulations.

Collect, enter, scan, proof, edit, correct and verify data in computer systems with or without established procedures or computer application.

Process, sort, check for accuracy, and file department materials in accordance with established routine and policy.

Process transactions, collect fees and process over payments.

Collect and record a variety of receipts and disbursements for various funds.

Compile data and calculate various financial statistical reports.

Prepare memos, correspondence, forms, statistical data, reports; proof for accuracy and make corrections.

Process incoming and outgoing mail.

Prepare, maintain and file records.

Minimum Qualifications

Education and Experience:

High School diploma or equivalent. Prior experience with customer service, financial reporting, and database management is preferred.

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Taxpayer Services Technician​/Sr. Taxpayer Services Technician

Taxpayer Services Technician/Sr. Taxpayer Services Technician