Workers' Risk Manager. Houston LilyLifestyle

The Role

As the Workers' Compensation Risk Manager (Risk Prevention and Risk Management) at Indeed Flex, you will hold overall accountability for the employer-side workers' compensation claims management programme and provide strategic oversight to our highly successful, established EH&S department. Your mission is to bridge the gap between injury prevention and claims mitigation, creating a unified risk strategy within a fast-scaling staffing environment.

While you will act as a foundational "builder" for the Workers' Compensation claims framework—designing the strategy and selecting the tools from the ground up—you will provide high‑level leadership to an existing EH&S Department. This role is about integration and alignment: ensuring that our proven safety successes directly influence our claims outcomes. You will lead one direct report initially, with the potential mandate to expand the Risk team as the Workers' Compensation programme matures.

You will be a hands‑on Risk professional who will lead the day-to-day claims management and support the strategy for prevention and mitigation. This role sits within our Global Risk and Compliance team and reports directly to the Head of Risk and Compliance.

This position is located onsite in Houston, TX (near The Galleria) or Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays.

• Experience:
  
  7+ years of experience in Risk Management or Workers' Compensation, ideally within staffing or a high-volume employment environment.
• Strategic Leadership:
  Proven ability to manage experienced managers (EH&S) and lead a function through periods of rapid growth.
• Technical Depth:
  Hands‑on experience governing High Deductible/Loss Sensitive programmes (particularly CA) and a deep understanding of claims financials and reserving.
• Education:
  
  Bachelor's degree in Risk Management, Business, or a related field; or equivalent practical experience.

• The Integrator Mindset:
  Ability to take two functions (Safety and Claims Management) and blend them into a single, high‑performing Risk unit.
• System Implementation:
  Experience selecting and implementing Claims Management Systems (e.g., Origami Risk) to create a single source of truth for all risk data.
• Stakeholder Influence:
  Excellent ability to partner with Global Risk, Finance, Legal, and Operations to demonstrate the ROI of safety and claims management.
• Balance:
  Ability to maintain a "Safety First" culture with empathy for injured workers while maintaining disciplined financial and cost management.
• Professionalism:
  High level of discretion and the ability to operate independently in a foundational role.

• Professional certifications (e.g., ARM, CPCU, CSP, WCCP).
• Experience in the staffing industry or managing contingent workforce risk.
• Familiarity with international risk frameworks as they apply to US-based operations.

• Unified Risk Strategy:
  Align the established EH&S prevention frameworks with a new, robust Workers' Compensation claims strategy to reduce the organization's Total Cost of Risk (TCOR) as well as defining other metrics to show success.
• Line Management:
  Provide strategic direction and mentorship to the US-based EH&S department, ensuring their department's tactical success scales in line with global Risk & Compliance objectives.
• Accountable Ownership:
  Act as the single point of truth for the performance and financial outcomes of both the safety and claims functions.

• Framework Design: (As the sole executor for Workers' Compensation) Establish the formal Risk Appetite Statement and Claims Handling Instructions for all external TPA (when applicable) and carrier partners.
• Scalable Governance:
  Design best‑in‑class claims governance and policies specifically tailored for a high‑volume staffing workforce.
• Programme Financing:
  Oversee claims across multiple Guaranteed Cost jurisdictions and manage California's High Deductible / Loss Sensitive programme, focusing on reserve accuracy and loss development.

• Synergy…